What's the old adage, fool me once...(etc.)
While I completely sympathize, you really had five exchanges already for the same phone??? At this point you probably are lucky to be eligible for any sort of exchange at all, let alone one that requires a normal cash disbursement up front. There's not much you can really do at this point, short of trying to take them to court (over a $200 phone?). Just be polite if you wish to continue to deal with them and receive any sort of higher monetary credit. Maintain a good paper trail so you can provide the original receipts and disprove you ever acquired a Galaxy through normal subsidized channels. What does your online account manager say(?)
Personally, I would take what they will give you, eat the loss and buy a better rated phone.
Hi I am new here - hope this is the right place to post.
I have the misfortune of having a Verizon Kyocera Hydro Elite . This is the 5th replacement I have had in 2 months. I have had various issues. The first time the phone was overheating and not holding a charge. The second time the ear piece wouldn't work. The third time the dial pad wouldn't work. The last two times the phone randomly switches itself off and I have to take out the battery to be able to turn it on again. I have spent countless hours on the phone with Verizon tech support and they really cannot help except send me a replacement same model phone.
I asked if I can please have a different model as the Kyocera seems like a bad phone. All they could offer me was to spend $170 to get up to 60% buy out of the phone and then I could buy a new model. Basically telling me I would have to pay for the badly functioning Kyocera and then pay more money for a new model.
So now they are sending me replacement kyocera number 6.
In addition for a reason unknown to me or anyone at Verizon - they have me down as having a Samsung Galaxy. I wish! Nobody at Verizon seems able to change this small detail in my records and I have to explain it every single time I call in for tech support that I have never had a Samsung Galaxy.
Has anyone had this experience with Verizon Kyocera Hydro Elite ? It seems my options as a consumer are very very limited. What else can I do?
Thanks for reading.

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