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After a lot of working with many folk my thought and feeling is if you are using the stock apps you have left control of everything in someone's uncaring hands. Think it over. Why not install a contact and email app that YOU decide to backup or not?
Bob
At least find out what happened precisely before hitting the pulpit 
It's clear that they didn't know that backups are still required for phones. Catches a lot of folk unaware. What can you do about it?
That is, while you can preach backup and salvation every Sunday, they don't backup until they get burned.
Bob
Since they're using Gmail, all is not lost. It's still in the cloud, amigo.
I hear you loud and clear though about what needs to be done but isn't by many users. That, and a failure to bother looking through any sort of user manual <vbg>.
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