I must agree with you on the premium features.
I found the DSL an improvement over the original DSL for residential. I am a VZ tech, and most speed we could get for a customer in 2002 was 640, and in my own tests at home it was the same, but I now have at least 768. For $14.99, very good.
Premium features are a disaster. I tried a hundred times to install the Yahoo for DSL, no luck. Had two online sessions with techs, no luck. Trouble ticket got cancelled twice. I must say, if this is what my customers are getting for support, I'm really disappointed. Finally installed MSN, and it went off without a hitch. But like most MS products, it seems "ugly and bloated".
I guess I'll have to live with it.
Upgraded from VZ dial-up to DSL. Was assured that I could keep my existing verizon.net email address. Was forced to choose Yahoo or MSN for my email (why is still a mystery).
Nearly FOUR weeks later and I am still without verizon.net email. They read some nice scripts to me about ''how important I am' and ''how seriously they take the situation'' Then after 3 or 4 transfers (explaining again and again what the problem is) get to the ''Yahoo desk'' and they assure me that a trouble ticket is out and there's nothing more they can do. ''Be patient - could take 24 - 48 hours'' Well its been about 300 hours and not yet fixed.
Stay away from VZ DSL until they assume responsibility for making it work.