Thank you for being a valued part of the CNET community. As of December 1, 2020, the forums are in read-only format. In early 2021, CNET Forums will no longer be available. We are grateful for the participation and advice you have provided to one another over the years.

Thanks,

CNET Support

General discussion

Verizon DSL Connection Problems

Oct 11, 2008 2:01AM PDT

Over the last few weeks I have been having connection problems with my verizon DSL. I am 19 years old, and I live at home with my family and we recently just moved to a new house. I ran my westell modem wireless at my old house, no problems, but here at the new house the connection is unsteady whether wireless or wired.

The main reason that this is a problem is because I am an avid online gamer. I play a lot of XBOX live, and when I'm playing I randomly disconnect. But while I am playing or using my laptop, my connection speed is fine. It reads as connected excellent on my laptop and connects just fine as far as speed goes. But this random disconnecting is something new to me and I need it to stop.

I called verizon tech support which didnt immediately solve any problems. They tried to help with the screen sharing, setup check, etc. I just want to know if there is a certain test I need to run and how I can make sure that my connection stops dropping like this. Is there a setting I need to use or something?

And I dont know if this helps at all.

This is when its working

Transceiver Revision: 4.3.0.1
Vendor ID Code: 4
Line Mode: ADSL2+ Mode
Data Path: Interleaved
Transceiver Information Down Stream Path Up Stream Path
DSL Speed (Kbits/Sec) 3355 863
Margin (dB) 18.5 12.0
Line Attenuation (dB) 47.0 28.5
Transmit Power (dBm) 20.4 12.1


This is what comes up when I'm disconnected.


Transceiver Revision: 4.3.0.1
Vendor ID Code: 0
Line Mode: not defined
Data Path: not defined
Transceiver Information Down Stream Path Up Stream Path
DSL Speed (Kbits/Sec) No DSL Connection No DSL Connection
Margin (dB) not available not defined
Line Attenuation (dB) not available not defined
Transmit Power (dBm) not defined not defined

Discussion is locked

- Collapse -
westell 327w maybe?
Oct 11, 2008 2:10AM PDT

My neighbor had that model and it died last year. It drove him crazy with the tech support calls but what made it all clear was when I loaned him my decommissioned dsl modem+router and it worked without a flaw.

Beg or borrow another dsl modem.
Bob

- Collapse -
Yep exact model
Oct 12, 2008 10:59AM PDT

Well that modem works well just drops consistently. What should I get and how can I know for sure if its the modem cuz I dont want to buy another modem if I dont have to. Also this modem/router works wirelessly too so what should I get and where

- Collapse -
Sorry if the story was incomplete.
Oct 12, 2008 11:38AM PDT

After thinking it was his machine for months he finally let me slide in my old DSL modem and router as a test. That worked without a flaw. Thinking he had straightened out his PC he put the 327w back into service and the problems returned. After a few hours on the support line they ran a test remotely and the modem did fail their tests.

Verizon replaced it the next week for no charge.
Bob

- Collapse -
Update Your Modem's Firmware
Feb 5, 2009 10:18AM PST

Go to www.verizon.net/versalinkupdate and update your modem. This update solved my "random" disconnects by making my old 327W compatible with Verizon network improvements.

- Collapse -
Westell 6100 Modem disconnect problem
Sep 18, 2009 4:27AM PDT

This is also true for my Westell 6100 modem which I have spent over 4 hours with Verizon trying to resolve this year. I will try your solution. Many thanks.

- Collapse -
The upgrade software to Westell doesnt work.
Sep 18, 2009 8:05AM PDT

I got too excited. When I tried to upgrade the Westell modem the software upgrade told me I do not have TCP/IP on my computer (running Vista Sad ) I was told by Verizon that even though the problem fixed itself.....(after several days) it will occur again.