Phones forum


Verizon Device Trade In Problem - Refund Delay

Hi Everyone - Just got off the phone with Verizon about the trade in credit that has been delayed in getting to me. It seems like it is a system-wide issue, but I don't think they are trying for a system wide fix.

My scenario is related to the $650 trade in credit from a trade in for a phone purchased in October 2016.

Call them up and make some noise at 800-416-8894 if you have this same problem! Will probably only take a few (hundred) phone calls for them to figure out that this is a problem that affects a lot of people. Happy

Discussion is locked
You are posting a reply to: Verizon Device Trade In Problem - Refund Delay
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: Verizon Device Trade In Problem - Refund Delay
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.
Collapse -
When was your Trade-in ???

In reply to: Verizon Device Trade In Problem - Refund Delay

Need more information to get any advice. Did you trade in your phone at a store or was it mailed in ?? How long ago did you trade in your old phone ??

When I traded in my old phone in May 2016 when I purchased my Samsung S7 Edge the credit was immediately applied toward the monthly payment price.

Collapse -

In reply to: When was your Trade-in ???

Submission date was 9/24/2016.

Device Received at Verizon 11/11/16.

Bill Credit wasn't received until 2/5/16 after several phone calls with Verizon.

It took a lot of effort on my part to make this work out correctly, and I wanted other folks to understand that it may take effort to fix if you haven't received your credit. It may take some pressure from customers to get Verizon to fix this system-wide.

Popular Forums

Computer Newbies 10,686 discussions
Computer Help 54,365 discussions
Laptops 21,181 discussions
Networking & Wireless 16,313 discussions
Phones 17,137 discussions
Security 31,287 discussions
TVs & Home Theaters 22,101 discussions
Windows 7 8,164 discussions
Windows 10 2,657 discussions


This one tip will help you sleep better tonight

A few seconds are all you need to get a better night's rest.