Need more information to get any advice. Did you trade in your phone at a store or was it mailed in ?? How long ago did you trade in your old phone ??
When I traded in my old phone in May 2016 when I purchased my Samsung S7 Edge the credit was immediately applied toward the monthly payment price.
Hi Everyone - Just got off the phone with Verizon about the trade in credit that has been delayed in getting to me. It seems like it is a system-wide issue, but I don't think they are trying for a system wide fix.
My scenario is related to the $650 trade in credit from a trade in for a phone purchased in October 2016.
Call them up and make some noise at 800-416-8894 if you have this same problem! Will probably only take a few (hundred) phone calls for them to figure out that this is a problem that affects a lot of people.