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Verizon Device Trade In Problem - Refund Delay

Hi Everyone - Just got off the phone with Verizon about the trade in credit that has been delayed in getting to me. It seems like it is a system-wide issue, but I don't think they are trying for a system wide fix.

My scenario is related to the $650 trade in credit from a trade in for a phone purchased in October 2016.

Call them up and make some noise at 800-416-8894 if you have this same problem! Will probably only take a few (hundred) phone calls for them to figure out that this is a problem that affects a lot of people. Happy

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When was your Trade-in ???

In reply to: Verizon Device Trade In Problem - Refund Delay

Need more information to get any advice. Did you trade in your phone at a store or was it mailed in ?? How long ago did you trade in your old phone ??

When I traded in my old phone in May 2016 when I purchased my Samsung S7 Edge the credit was immediately applied toward the monthly payment price.

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Dates

In reply to: When was your Trade-in ???

Submission date was 9/24/2016.

Device Received at Verizon 11/11/16.

Bill Credit wasn't received until 2/5/16 after several phone calls with Verizon.

It took a lot of effort on my part to make this work out correctly, and I wanted other folks to understand that it may take effort to fix if you haven't received your credit. It may take some pressure from customers to get Verizon to fix this system-wide.

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