I changed from time warner. When they installed it, they left a cable running along the ground. Stopped me from mowing the lawn. I called three times. The last time she hung up on me. One time I was told that they would be in the area in three weeks. The fourth time I called I told the rep that I would have Wednesday off and it was close to my 30 days and I still had my TW stuff. I was going to mow my lawn Wednesday afternoon and, if the cable wasn't buried, I was going to take all that lovely equipment and take it down to the Verizon store and cancel everything. Wednesday afternoon, the cable was buried.
My contract is up in June and I'm thinking about just keeping the internet. They want me to upgrade for the same price and have the price guaranteed for three years. I now have a smart TV and Netflix and a prepaid phone form my home phone.
My cell phone is with Verizon (switched from AT&T) and they have been so sweet to me (both fios and cell) since then and have done everything I asked.
I will be loyal but don't make me mad. There are several stores I don't go to anymore because they made me mad.
I put this in their forums today. Pretty much says it all.
No Replacement Remote Results in Return of Rented DTR
12-27-2014 03:56 PM
Talked to live chat. Seems you can't get a replacement remote, only pay for a new remote. Verizon won't support their equipment it seems, even if it's a remote you've had for YEARS. I will not pay $18 for their remote. Instead I will stay with my STB till contract expires, but send in the additional DTR which is useless without a working remote and save myself $6 per month rental charge. So for the next year I save $72 while Verizon loses that, just for trying to stick me for an additional $18 to replace the non working remote.
Years of continual service means nothing to them either, when you see them giving the best rates always to new subscribers and not to their long term customers. Who should be rewarded with the best rates, the people who switch service provider every year or those who stay with you? Seems the answer is to join into the yearly switching game for the "teaser rates" offered to the unfaithful customer.
What a stupid business plan! 30 years and I still get some email on a bellatlantic.net email address, but the cheapskate approach to serving customers is finally wearing way too thin. Fed up in Maryland.
We rarely use that DTR, but had to use it's remote to replace the other one that no longer works with our big TV in living room. I also have my own "one for all" cheap remote I use for main functions on TV, VCR, DVD, and STB, but some functions like menus and tv guides are not easily obtainable on it. I'd already dropped Verizon phone service a few years ago due to their ridiculous price for it at the time, since then they've moved it to an available extra for some, but now I'll stick with my MagicJack instead. They do this short sighted approach since Verizon took over the older phone company and end up losing customers who stop services and many never come back. As for losing one of 3 TV signals by turning in a DTR, I'll happily use the money lost by Verizon to put up an outside antenae and get the many local HDTV broadcasts in my area for free for that TV. Plenty of those here near DC, Baltimore, and Annapolis area. All TV service however has been crap for SD channels every since they added HDTV and required settop box rentals from everyone. I'm seriously thinking of just going to Internet Service only. I can see the shows I like from the internet alone anyway.

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