They may have a fix or patch. But there are things I try which you can google about.

1. Run the app as Administrator.
2. Try the App Compatibility settings. https://www.google.com/search?q=Change+app+compatibility+in+Windows+10

I have a very old VB6 app I had to run in the XP SP3 compatibility settings. No one told me or documented it so I tried Windows versions until I found one that worked.