Vendor claims model is "overseas"

Question

Question

Vendor claims model is "overseas"

by sammylawrence Jul 14, 2017 6:46AM PDT

I ordered an LG OLED65B6P Monday (7/10) from Abes of Maine. I received an email to contact them on Wednesday for order confirmation. I had read some review about them so was somewhat expecting this. The sales person told me the model was an overseas model, and I replied that I am not interested in changing my order so he told me they'd ship this one out. Is there really an "overseas" model of this tv? From the reviews about Abe's I don't expect much good to come from this. The selling price for the tv was $2,375 or so USD. The order status still shows "processing" today.

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Clarification Request

Here's the US model.

by r. proffitt Forum moderator Jul 14, 2017 7:05AM PDT

http://www.lg.com/us/tvs/lg-OLED65B6P-oled-4k-tv

The set is indeed made overseas so it is in fact an overseas model. But I worry you meant they can supply a GREY MARKET MODEL. That means the set was intended for another country and GREY MARKET MODELS could have maker warranty issues and later no service and the parts may be not in country.

Many folk feel burned over GREY MARKET MODELS. I suggest you clear up if it's GREY or NOT.

If you buy a GREY MARKET MODEL knowingly, you should not complain later. Many will anyway.

More at https://en.wikipedia.org/wiki/Grey_market

Post was last edited on July 14, 2017 9:31 AM PDT

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Grey Market TV

by sammylawrence Jul 14, 2017 11:29AM PDT

The salesperson at Abe's wasn't clear about what "overseas" means, and they have some horrible reviews describing my experience thus far. I don't want to be unfair to the vendor because they have not charged my credit card and I'm not out anything. They may well sell grey market TVs and inform their customers of the issues with such purchases. Personally, I don't want the hassle if something goes wrong, so I emailed them to cancel the order, and opted to go with Samsung's QLED tv. Thank you for the helpful and quick response!

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I agree with your decision.

by r. proffitt Forum moderator Jul 14, 2017 11:38AM PDT

It's a shame the salesperson didn't come out and call it for what it is. It's likely they are trained to skirt or avoid the discussion and not call it what we call it here.

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Thank you

by sammylawrence Jul 14, 2017 11:34AM PDT

Thank you R. Proffitt for your helpful response. The salesperson wasn't clear about what exactly "overseas" means, and I've read some reviews on the particular vendor who appear to be notorious for bait and switch tactics where they have you contact them after you've placed an order to "confirm". Then they tell you it's an overseas model and try to convince you to buy a higher-priced model. To be fair, they did not try to sell me another model when I told them I wasn't interested in changing my order. All the same, since I don't have enough information about what they're offering, it's probably best to cancel the order, which I just did via email. They haven't charged by credit card so it shouldn't be a problem.

Thanks again!

Back to LG forum

r. proffitt · Answer 1 · Jul 14, 2017 9:35AM PDT

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Answer

"That's not good."

by r. proffitt Forum moderator Jul 14, 2017 9:35AM PDT

https://www.google.com/search?q=abes+of+maine+grey+market+models finds a lot of complaints about the grey market sales.

-> Let me be clear here. It can give them a price advantage but there will be issues with warranty and support. This can really upset folk that didn't know.

In fact I am now encountering folk that think it doesn't matter they bought grey market. Some folk will get irate and demand the manufacturer honor the (non-existant) warranty. I could go on but by now you know enough to make a decision.

Vendor claims model is "overseas"

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