I just purchased this machine a few weeks ago and recieved it yesterday. For me the price was right, especially considering the very personal care the company takes building the machines - just look at the wiring job picture on the CNET review.
VM's tech support is located in-house in Richmond, VA. I believe with after-hours support you call a pager # and are guaranteed a call back within 15 minutes. I haven't had to call with anything wrong so far, but any time I have called they've answered quick and given me a personal 'uncanned' response, even going as far to put me on hold so they can talk to the builders and see where my machine is in the assembly process.
For the $809 the base model costs and the upgradability it offers, it can't be beat in my opinion for everyday use. You can even get that $69 cheaper by sacrificing the 200gb HDD and getting the 120gb one as I did (still PLENTY of space). I upgraded mine to equal $1,215 (including the cool blue case) but these are not mandatory upgrades.
I'll recommend you check out resellerratings.com to see plenty of good and bad reviews about the company.
For someone such as myself who needs to purchase a new desktop PC for basic use; for email; surfing the web; personal finance; and word processing; I'm not into gaming; would the Vector SX-V PC by Velocity Micro be considered a good machine to consider?
I had considered purchasing from Dell and HP but both companies have serious tech support issues I've read about; too many complaints from customers who have purchased new systems from both companies wishing now that they hadn't. Personally I don't want to go down that road.
I read good reviews on PC Magazine.com as well as on this website's review section; both giving the Vector SX-V pretty good marks. Does anyone already own this machine and if you do; where is Velocity Micro's tech support located? Did you take out any extended warranty and if so for how long?
Has anyone who now owns a Vector SX-V machine encountered any tech support related issues and if so; how did those matters finally work out? To your satisfaction or not?
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