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various problems with windows 10 PLEASE HELP!

by DreamlessKai / October 11, 2017 9:43 AM PDT

Hi there;
I'm looking for some help because I have tons of issues on my pc and it is really frustrating...
first of all my pc specs:
Lenovo ideapad Z500 model 5931
Processor Intel(R) Core(TM) i5-3210M CPU @ 2.50GHz
Video Card NVIDIA GeForce GT 645M
Video Card #2 Intel(R) HD Graphics 4000
RAM 8.0 GB
Operating System Microsoft Windows 10 (build 15063), 64-bit.

so lately my pc is freezing randomly.sometimes it recovers and restarts and sometimes it just stays like that and I have to shut it down..also I have noticied a dramatic increace in boot up time..sometimes i have to try for hours and hours just to get the pc to work correctly,because it might turn on but it's extremely slow to the point where i can't even get to the login screen to put my password and get access to desktop.....
I'm ready to do all the manipulations and stuff to get it to work the moment it's working but i'm sure it will freeze and i'll have to go through the living hell like everyday....any help would be highly appreciated
Thanks a lot and sorry for my english.

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All Answers

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I'm worried about the machine's age. From 2013?
by R. Proffitt Forum moderator / October 11, 2017 9:57 AM PDT

This means there can be a hardware issue. I didn't read a word about your monthly cleaning cycle with canned air to the vents. If this was never done then it's time to get a deep cleaning and replace all old heatsink compound.

Also, given the age, I want to read this laptop's Web Speccy report to see the health of the HDD among other things.
Read how at

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Thanks for answering
by DreamlessKai / October 11, 2017 10:42 AM PDT

My pc literally froze.. So I couldn't reply.. I'm trying to start it... I'll put the link for speccy report in the next reply.. Also for the hardware.. I literally took it to a computer repair shop and they cleaned it up and everything

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by DreamlessKai / October 11, 2017 10:45 AM PDT
In reply to: Thanks for answering

By the way. That was 4 days ago so I'm really confused

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Speccy reading. Temps look HIGH.
by R. Proffitt Forum moderator / October 11, 2017 12:50 PM PDT

1. The motherboard temp is 69C which along with other parts is high.
No, this is not a failing point but does point to cooling issues. The vents, fan or heatsinks may still be clogged which is not unusual for a laptop this old.
I'm going to repeat my advice of deep cleaning and fresh heatsink compound.

2. Seagate HDD looks OK until this item: Write Error Rate / Multi-Zone Error Rate
That's a very high number and could be caused by the heat or just a failing but not dead HDD.

3. MALICIOUS SOFTWARE FOUND. KMS, NOTED AT is not a good thing to find.

4. The battery looks to have failed or is missing. Such a laptop could be problematic. Get this fixed.

5. Cyberghost recommends to uninstall and reinstall on W10 upgrades. Did you?
More at

6. Driver Booster. I have no kind words here. This can hurt on some PCs by replacing working drivers.
I do not recommend such titles.

There's a lot wrong with this laptop. I don't see any W10 issues yet.

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by DreamlessKai / October 11, 2017 1:24 PM PDT

Thank you for replying sir.
For the temp problem and battery I'll take it to the repair store tomorrow and get it fixed... For the ksm thing I don't know how to uninstall it and I don't how I got it either.. Maybe my brother clicking on ads....
For cyber ghost I'll uninstall and reinstall it and try to contact their support team just to make sure everything is okay... And for driver booster I remember uninstalling it a week ago or something... I'll try to do a cleanup..
Thank you!
I'll do an update on this asap

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Further advice. SAVE YOUR MONEY.
by R. Proffitt Forum moderator / October 11, 2017 1:36 PM PDT
In reply to: Update

Try cleaning up what you can on your own first and see if it's better before you pay for the other items.

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Just one more thing
by DreamlessKai / October 11, 2017 1:47 PM PDT
In reply to: Update

I'm sorry but I was wondering if Spotify the windows app can cause issues because now that I think about it... Every time I crash I always have Spotify open

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I'm going with no.
by R. Proffitt Forum moderator / October 11, 2017 1:54 PM PDT
In reply to: Just one more thing

There were too many things going on in that speccy that I would not fault Spotify. However, to eek by, sure, reduce what this PC is doing. Why run the SQL items when you are not using Visual Studio?

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