SAMSUNG Sucks as a TV company
Ok, So For the Record I have the: Samsung PN50C8000 50-Inch 1080p 3D Plasma HDTV
Now when I bought this baby I got it from Amazon's warehouse deal paid like $1595 for it.. (the problems started right out the door, remote and extra plug and back cover for mounting on wall was for the wrong model -and Amazon refuse to send me the right one -they just said you can send it back but from warehouse you get what you get...(Great)-then can someone tell me why the hell do you write in the warehouse description -"TV comes with all it's original accessories- everything in Brand new condition...?"
Ok, I know this is about firmware, I'm sorry I get upset when I think about this...
So I get my TV and start to watch it.. OMG!! OMG!! oh my God.. the picture quality is to die for.. I'm watching a movie I had on my USB stick and it's unreal.. The TV just came already calibrated or something because every mode: Dynamic, Standard, Relax, Movie, CAL-NIGHT, CAL-DAY.. all set to perfection..
I was in heaven... I just could not believe how good it looked, I was so happy I went with the plasma.. yes there was some reflection from sunlight and I didn't have the right remote, but OMG picture was stunning, so who cares... I watched TV all day that day.. I just could not believe it.
Then I hooked up internet to it, plugged it in since I had enough cable coming from the router to add the TV.. and guess what I saw, "oh there is a firmware update" - ok did it, and everything was fine... it was like 1013 or 15 or something earlier.. no problem, was suppose to be fixing the Apps, make them load faster or something..
first one I did no problem.. thought ok if they are making the TV better why not..
Then came the Firmware before This one 1020 or right before that one.. I DID THAT ONE AND WOW...
THE TV LOOKED LIKE A FUZZY POS..(Piece of S___) yeah... I could not believe it..
I called Samsung 911 right away, and of course they were absolutely no help what so ever..("can I please just go back to the firmware before this when My TV was fine", no sir these are not reversible. (-wow you think you could have told me that before like right before it installs) They just kept telling me stupid things to do like reset the menu or try to adjust contrast -(I wanted to die) I have never been so upset in my whole life like this at a Company..
-They basically reached into my TV from the internet and took my Porsche and turned it into a FU_K__ Hyundai through the dam firmware update...
After calling them everyday for like 5 days straight in complete pain from the horror of what they did to my TV... (some rep told me that firmware was not suppose to go out, because it messing up whatever TV settings you had on the TV) GREAT, thanks Samsung..(for not testing the S___ before putting it out) DAM YOU GUYS ROCK! NOT!!!
All they keep telling me is you can send it back- LoL -Never-mind I just mounted to the wall myself and it was no where near easy, now just take it down and try my luck at sending it back to you idiots who couldn't test a firmware update before putting it out, and of course pay to ship it (no refund on shipping) and hope I get my money back for the TV.. Ha... Ha.. (so basically trust SAMSUNG to do the right thing after you been doing me dirty for a whole week) NO THANKS!! CRACK HEADS!
So today I have the firmware right before 1035 and of course it messed up other things like the motion Judder Canceller no longer works, it's a complete joke..
I tried to adjust the setting best I could but the TV is so far from the beauty it was when I got it, that it could almost make you want to cry..
I Officially hate SAMSUNG I mean I hate them... I go to the store and everyone I see I try to convince them to NOT BUY A SAMSUNG, and if you must whatever you do, don't do A FIRMWARE UPDATE on your TV...
It's 2011 and the idiots at samsung can make an App store for your TV but couldn't have the common sense to make an app that Saves your TV settings...
So after you spend days getting the perfect picture, or if your lucky (and it comes adjusted perfect like mine did) you have no way to save those settings.. So in-case of a horror like this, a stupid firmware update you can't- at least go back to the picture settings you had..
Thanks Samsung for killing my HDTV dreams - I saved up for a long time to buy my first HDTV and you turned it into a Fu_k___ Nightmare..
Again I HATE YOU SAMSUNG, I Seriously HATE YOU.
PEOPLE DON'T DO FIRMWARE UPDATES, -SAMSUNG firmware updates are like opening the back of your TV up and trusting a 2 year old with a screwdriver to adjust your Picture setting on the Motherboard...
The Dumbest thing you could possible do.. A trained monkey could do a better job then the person Samsung has working on the firmware updates.. (yeah it's most likely one person because I can't see how a team of people would mess up firmwares so bad)