General discussion

Using USB port causes crash

Feb 25, 2005 3:31PM PST

Running WinXP Home w/SP2 on a Dell Dimension 4550, I had used the front USB port for a camera without any problems. But when I bought a Lexar Jump Drive, my computer crashed when I plugged it in. I assumed it was the J-Drive, and exchanged it for a Kingston 128, which, oddly enough, worked for a little while. But when I got a Kingston 512, it crashed again. And plugging in a 4-port hub, I get the same crash. This is true for all USB ports on the machine. The Microsoft response pages I get (after "recovery from serious error") identify either: a device driver as the problem; or graphics device driver with a "STOP 0x000000EA_Thread_Stuck_In_Device_Driver" message.

I've already confirmed that Hardware Acceleration is set to None, but I don't know where to go from here. I have the Dell Resource CD with the drivers on it, but I'm not sure about using it without a little advice first about what NOT to do, etc. Can I just reinstall all the drivers, using Device Manager or something? Anyone? I'd be very grateful for any help!

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Comments
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mass storage usb driver
Feb 25, 2005 3:45PM PST

Your mass storage usb driver has been corrupted. Go to control panel, system hardware, devices, usb mass storage device. Select update driver, follow instructions of installation wizard. Have your Dell drivers disc ready to insert when prompted. As a bit of insurance, set a restore point before doing this, in case you get a bad result, or just use the "rollback" feature of the update window. Good luck. This is an easy fix.

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Thank you!
Feb 26, 2005 11:44AM PST

Thank you so much!! I was really thinking I might have to take the 'puter to the hospital. I really appreciate this; am going to do the fix now. Will post results.
Um...did I say thank you?

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Shoot! No luck...
Feb 26, 2005 3:38PM PST

I updated drivers for all ten items listed in Device Manager under the USB heading; several accepted updating, but when updating the two USB Generic Hub listings, the wizard came back with a "no more recent driver found". After updating all items, I plugged in the 4-port hub, and plugged my Kingston 128mb into the hub. It promptly crashed. I then tried the troubleshooting option, which suggested uninstalling & reinstalling the hardware device. Upon reinstalling, the wizard noted that the USB Generic Hub had trouble installing, might not work. A yellow checkmark now appeared by the device listing. I tried updating driver, got the same "no more recent than..." message. Then I uninstalled the device again, left it that way and plugged in the hub. This made the hub listing appear again in the Device Manager dialog box, but the computer didn't recognize any new hardware in My Computer. I tried plugging the 512mb J-Drive directly, without the hub: it crashed again.

But the very odd thing is that if I directly plug in my Kingston 128mb, it works fine. I can't understand how that can be. It rules out a purely mechanical problem with the port. It crashed when I tried using a USB port on the back of the computer, with and without the hub. How does it work - does each port have its own set of drivers, etc? I'm not sure what to do now. I can just keep on using my 128mb, but that's unsatisfactory. Any ideas?

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USB Problem
Feb 26, 2005 4:08PM PST

I'm not well versed in usb matters, but the following is from usbman.com.

"Some Dell computers do not provide enough voltage from the USB ports to power some USB devices.

Dell recommends purchasing a powered USB hub to provide the USB devices with enough power to operate correctly. A USB keyboard with built in hub is not a solution and can worsen this problem."

Here's the link to this site. It offers much information about usb.
http://www.usbman.com/

Best of Luck

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Many thanks!
Feb 26, 2005 4:33PM PST

Thanks Stan! That makes sense, and my hub does have an AC adapter. I'll go read.

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What I found. . .
Feb 26, 2005 10:41PM PST

I have a home built 2 Gig machine with 6 USB-2 ports. And an external drive case that will hold a HD or optical drive. One day when I plugged the case in the PC rebooted. Scared the sh** out of me. Tried again and reboot.

What I found, completely by accident is that I needed to plug the case into it's external power first, then plug in the USB cord.

May have been stray static and when plugging it into external power the static was drained off.

HTH,

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My fix
Jan 21, 2014 9:09PM PST

Although this tread is OLD, the problem is STILL ACTUAL, SO HERE IS MY SOLUTION. Read the following:
I HAD USB mouse, which causes the error, especially when it was plugged.
(I have detected that after testing the BIOS option for USB enable/disable).
So, i unplagged it, and then with LAPTOP's built in mouse, i browsed INTERNET and i founded solutions at -


1) http://en.community.dell.com/dell-groups/new-to-community/f/3511/t/19249216.aspx

2) http://social.technet.microsoft.com/Forums/windows/en-US/8a46e6bf-bafa-4d68-91f3-d6ba2e3039a9/usb-mouse-fails-after-installing-xp-sp3?forum=itproxpsp (in the middle of the topic, someone said TO roll back to old USB instalation state, and that solved problem !!!!!)

My FIX was following:
after i uninstalled the MOUSE Driver from DEVICE MANAGER, then i copied usbport.sys,usbui.dll, usbhub.sys, usbuhci.sys files from
C:\WINDOWS\system32\ReinstallBackups\0010\DriverFiles\i386
to

C:\WINDOWS\system32\drivers

and
C:\WINDOWS\system32\drivers\files

and after that, i pluged my mouse, and windows works normally!!

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