CRM (see google) systems can get what you are asking working. However some in some companies dig in the heels when you move to CRM systems. But if you want to do this, this is what I've seen used.
No, I won't advise which to look at. If the CRM seller/supporter won't answer your questions then you move to the next one.
This is the first post for me in this prestigious forum. So, I would like to get some consultations from some of you who have vast experience in regard to my inquiry.
My organization wants to change the way they deal with requests from other parties & we want to paperlessly receive all requests & orders via an email instead of letters with giving each message a reference number.
My specific question is:
How to give each request that the organization would receive on their email address with a reference number, for the purpose of documentation?
Please note that we do not want to use the email for merely notification, rather to completely depend on it from the first day that we receive the request till accomplishing it.
Any effective solutions