Computer Help forum

Question

Using backblaze to tranfer files to a new computer

I am trying to restore files that were on my fathers old computer onto his new computer. His old computer was backed up using Backblaze and I am extremely overwhelmed trying to figure out what needs to be done. I figure not all the files from his old computer need to be moved to his new computer in fact looking through his files I have found things I know to be malware that I am obviously not going to be moving over. But trying to figure out what should be moved over is overwhelming so if anyone has any advice on that subject I would appreciate it.
What my dad really wants back is his email. He uses Microsoft Outlook, I found Outlook among the backblaze files and downloaded it to the new computer. I used 7-zip to extract the files but I can't open the files because it says I don't have the correct program on the computer to do so. Does anyone know what I am doing wrong? Can programs like Outlook or Mircrosoft word be moved from one computer to another or do those programs need to be repurchased?
Any help is appreciated, let me know if you need any additional information.

Discussion is locked
You are posting a reply to: Using backblaze to tranfer files to a new computer
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: Using backblaze to tranfer files to a new computer
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.

All Answers

Collapse -
Answer
I've read a lot of complaints about this.

In reply to: Using backblaze to tranfer files to a new computer

However I worry about your statements about trying to open the Outlook files. There is no other app but Outlook to open and use the usual PST and such files but I can't tell your exact steps.

That is, did you or not install Outlook? What PST did you use? Did you google how to drop the PST to the right spot?

-> My biggest suspect is you expected Backblaze to restore apps. That's a big nope.

Collapse -
Additional information

In reply to: I've read a lot of complaints about this.

Thanks for responding to my question. In response to this:
"My biggest suspect is you expected Backblaze to restore apps. That's a big nope."
I didn't know what to expect. This is my first time doing something like this. I have become the person my parents turn to for help with computer problems but contrary to what they believe I have been able to solve problems in the past not because I know a great deal about it but because I know how to google and am extremely patient. That being said I don't know what PST is.
Backblaze provides directions for restoring Outlook and I was able to follow most of them up until this step: "Once you have unzipped the restore file, you can open it up and view the files. Open up your local Outlook folder on your local computer found in:
C: > Users > YOURNAME > AppData > Local > Microsoft >Outlook
We recommend creating a new folder called 'old' and put your local copy the files inside. Then select and move your files from the Downloads folder to the local Outlook folder."
The computer doesn't have a local Outlook folder and when I tried to open the unzipped Outlook from downloads I received the message that I did not have the correct program on the computer to open the file.
If I understand correctly what I need to do is purchase and install Outlook onto the new computer then I can retrieve the Outlook data, (not sure if that is the right word), from backblaze and add it to the Outlook program I just installed. I assume the same will hold true for things like Microsoft word and excel as well.
So that just leaves the matter of figuring out what files should be moved over, if you have any advice in regards to that it would be greatly appreciated.

Collapse -
That actually cleared a lot up.

In reply to: Additional information

It may be time to ditch Outlook. For example Thunderbird is a very capable EMAIL app. I can't guess why Outlook.

As to the PST, that's where almost all of Outlook's data is. That file. Just that one. Yes, there may be some items elsewhere but as you are supporting Outlook you get to know what a PST file is in your first hour.

Read http://www.howtogeek.com/howto/21384/where-is-my-pst-file-and-how-can-i-move-it-somewhere-else/ to know more about this and where it goes, is and how to move it.

Popular Forums

icon
Computer Newbies 10,686 discussions
icon
Computer Help 54,365 discussions
icon
Laptops 21,181 discussions
icon
Networking & Wireless 16,313 discussions
icon
Phones 17,137 discussions
icon
Security 31,287 discussions
icon
TVs & Home Theaters 22,101 discussions
icon
Windows 7 8,164 discussions
icon
Windows 10 2,657 discussions

REVIEW

Sublime suburban chariot

High on style and technology, the 2019 Volvo XC90 is an incredibly satisfying everyday crossover.