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Users upset after CA anti-virus detects Windows system file

by Marianna Schmudlach / July 9, 2009 11:12 AM PDT

July 9, 2009

by Elinor Mills

This CA user forum was filled with comments from confused and upset customers after the software detected a Windows system file as a virus.
(Credit: Computer Associates)

Users of Computer Associates anti-virus software were complaining on Thursday after the company's anti-virus software mistakenly identified a Windows XP systems file as a virus.

Some customers were concerned that the Windows Service Pack 3 and files from the commercial Cygwin application files deleted when they couldn't find them. However, CA said the files were intact but quarantined and the file extensions were modified.

CA said it learned on Wednesday that its software had detected the file "Win32/AMalum.ZZQIA" as a false positive and was urging customers to update Signature 6606 to address the situation.

The CA advisory reads:

"CA Internet Security Suite users should restore affected files from quarantine using the GUI. CA Threat Manager customers should search local hard drives for files with the extension .AVB and manually rename to their original file extension by removing the appended text on the original file name."

Through its customer support CA also is offering a tool to search for the affected files and restore them to the original extension.

More: http://news.cnet.com/8301-1009_3-10283199-83.html?part=rss&subj=news&tag=2547-1009_3-0-20

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