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General discussion

user profile service failed to logon

by xstewart Jan 15, 2011 6:42PM PST

Hi,

When I boot up I get to the sign in page .
When I sign in I get the message: User Profile Service Failed To Logon and things go round in a loop, I can't get to the Start Menu.

Any suggestions would be gratefully received.

yours,

Stewart

Windows 7 Compaq Computer six months old.

Discussion is locked

6 Posts
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This is not a new error.
by r. proffitt Forum moderator Jan 15, 2011 6:52PM PST

This error had been spotted all the way back to Windows NT. While I'll call it a corrupt profile and Microsoft discusses it at http://support.microsoft.com/kb/947215 I hope you have a backup account to recover the files with.

Again, always keep a spare admin capable account for when this happens. There is no sign that Microsoft or any other company will repair corrupt profiles. All the articles have us move to a new account.

Since this issue has been around over a decade you begin to wonder how long till a nice fix will appear.
Bob

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user profile service failed to logon
by xstewart Jan 17, 2011 5:20PM PST

Hi Bob,

Thanks for replying.

I am going to try the F8 key suggestion at Startup.

If that doesn't work I'll have to phone the man.

thanks again,

Stewart

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user profile
by xstewart Jan 19, 2011 4:49PM PST

Hi,

I used the F8 key at startup top get to the safe mode part of the computer and from there I was able to roll the machine back to a date before the problem occurred and that has fixed the problem.

I'm posting this in the hope that it might help somebody else in the same situation.

Stewart

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user profile....
by StarScreamScot Feb 19, 2011 7:14AM PST

I tried to fix a friend's computer tonight suffering from the above error message but the system wouldn't go into safe mode even after pressing the F8 as instructed. Any other suggestions? Could they have a virus which is blocking safe mode?

Gordon

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Along with
by r. proffitt Forum moderator Feb 19, 2011 10:03AM PST

Malware damage, installing some incompatible software. Sadly the cause is "too many" to call it this or that.
Bob

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user profile
by al9234 Mar 20, 2012 2:08PM PDT

Thanks, this worked for me as well.

To be specific, after entering safe mode, choose "Repair My Computer", then "System Restore"

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