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Question

USB stopped working after reboot.

by Jul 4, 2015 5:41AM PDT

Using an asus computer. windows 7 64. computer was acting strange, so I rebooted. upon reboot, I noticed none of my USB devices worked. Mouse is getting power, but completely unresponsive.

Checked device manager.
Standard OpenHCB USB Host controller:
error 10 the device can not start.

I tried disabling and enabling the items in question, to no avail.
I tried downloading the drivers from asus, but I'm currently in China on work and the internet is kinda funky here so I can't download anything from that site.

i did a administrator sfc /scannow and got some errors.. corrupt files. unable to fix.

I do have the CBS log from the sfc scan if it could help, but it's rather long.

Thanks in advance for any insight. Much appreciated.

Discussion is locked

4 Posts
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Answer
Please review this link.
by Forum moderator Jul 4, 2015 7:03AM PDT
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tried that
by heliotrope_dreams Jul 4, 2015 9:18AM PDT

for some reason my computer has no system restore point. lucky me.

also I tried matching the errors in the link, and got a partial match. ran the fix and then did sfc /scannow again...unfortunately...issues persist. thank you for the attempt, regardless

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huh...
by heliotrope_dreams Jul 4, 2015 9:46AM PDT

It just started working again. bizzare! anyway, thanks again to you, r proffitt, and to anyone else who read my message. was starting to think I was gonna have to nuke and pave.

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Answer
Oh boy...
by Jul 4, 2015 9:52AM PDT

I agree with Robert, the restore point would have been the next step, but you found it not working or gone??? Next, since you seem to be in China, well I have my opinions and they maybe at work here whether you like it or not. The point being if you had no previous issues and now it's gone bonkers, then reloading the drivers is a natural step. If you can access, try that from your "install CDs", have them? If none, then using the device manager, when you see error 10, click on the "properties" and update that way when connected to the WWW. These are the only options you have, unless there is a similar exact model laptop around.

I also suggest get your hands on a "live version of Ubuntu Linux" disc. Burn it from .ISO gotten from the WWW or any other live Linux version. The point being if you can run from that bootable disc and all responds correctly, the h/w is OK. Yeah, sometimes the h/w can fail and being USB based could be effected. Laptops can have iffy issues due to heat build-up and thus damaged or clogged exhaust vents or high heat stress if environmental. Alas, if you have some h/w fault anything s/w based isn't going to fix it, she's becoming faulty. Those sfc errors maybe pointing to a bad HD as the source of problems, thus it can only get worse. Back-up ASAP.

tada -----Willy Happy

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