Windows Legacy OS forum

General discussion

usb problem

by carfixerron / January 15, 2006 9:49 PM PST

I have a dell dimension 8250 with windows xp home addition. I had a dell aio a940. It kept giving me systems error so I uninstalled it and got a dell aio printer 962. Installed it. Now I have no live usb ports. I have six in back and two in front and all are dead. I lost my mouse & had to hook it up to the old style connection usb won't work. I tried my system restore and my computer wont restore. It keeps telling me it can't go back. I went to devices and my usb tells me there is no problem. I do have some usb that show a yellow ?. Is it possible that I have to replace all my usb cards.
Thanks
Ron

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Unplug all USB devices
by retired / January 15, 2006 10:33 PM PST
In reply to: usb problem

Hopefully the keyborad is PS2. Re-boot and tap the F8 key to enter safe Mode. Once there use the device manager to uninstall any and all USB entries then reboot, Try the USB ports again, post back on the results.

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usb
by carfixerron / January 16, 2006 12:48 AM PST
In reply to: Unplug all USB devices

no help

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Sick USB
by nikl1 / January 16, 2006 3:40 AM PST
In reply to: usb problem

Hi Carfixerron,
The yellow `?` means your drivers have failed, been replaced by wrong drivers or not been reinstalled. This could be because your printer installation CD was stupid enough to install other drivers (for example Win98 drivers).
Make sure you have standard XP drivers - they are in service packs 1 & 2 (so the original version of XP has NO drivers for he common VIA USB chipset!). preferably install service pack 2, if you havn`t already. Then REMOVE the entry in with the yellow '?' in device manager and reboot, with nothing connected to any USB ports. The USB drivers should reinstall, followed by any USB hubs being recognised. Then plug in USB devices one at a time (printer LAST) and their drivers should reload.
Note: if you have all USB 2 ports, the driver installation may happen in 2 stages - USB 1.1 first & then USB 2.
By the way, reinstalling service pack 2 should also give you a system restore point!

Nick law

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Chipset
by kwokwai -space4english / January 16, 2006 1:52 PM PST
In reply to: Sick USB

If the problem still exists, try to update the BIOS or the Chipset(VIA, Intel...)

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What I would do
by phantazy / January 16, 2006 3:45 PM PST
In reply to: usb problem

Check settings in the BIOS, and try 'Add new Hardware'.

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