HolidayBuyer's Guide

Computer Help forum

Question

USB port malfunction

by bklynnat / April 25, 2013 10:29 AM PDT

I have a Dell XPS 15Z. I have a problem with my computer sometimes not recognizing what's plugged into my USB ports. This occurs with my external drives and my printer.
Sometimes I can turn the computer off and on and then they will be recognized, but not always. I cannot find a pattern to when it works and when it doesn't.
Is this a hardware or software problem? Any advice
would be appreciated. Many thanks.

Discussion is locked
You are posting a reply to: USB port malfunction
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: USB port malfunction
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.
Collapse -
Clarification Request
Desktop or laptop. How old is the computer?
by wpgwpg / April 25, 2013 10:41 AM PDT
In reply to: USB port malfunction

Is this a desktop or laptop. How old is the computer? If it's a desktop you can buy an inexpensive expansion card to add new USB ports. Sometimes after a lot of use the contacts in the USB ports get worn so that making a good contact doesn't always happen.

All Answers

Collapse -
Answer
Are these USB 3.0 ports?
by R. Proffitt Forum moderator / April 25, 2013 10:49 AM PDT
In reply to: USB port malfunction

If so, talk to dell. There are thousands of posts about them so I'll not duplicate all that here.
Bob

Collapse -
Answer
clarification
by bklynnat / April 25, 2013 12:54 PM PDT
In reply to: USB port malfunction

It's a laptop, under 3 years old.

Popular Forums
icon
Computer Newbies 10,686 discussions
icon
Computer Help 54,365 discussions
icon
Laptops 21,181 discussions
icon
Networking & Wireless 16,313 discussions
icon
Phones 17,137 discussions
icon
Security 31,287 discussions
icon
TVs & Home Theaters 22,101 discussions
icon
Windows 7 8,164 discussions
icon
Windows 10 2,657 discussions

HOLIDAY GIFT GUIDE 2017

Cameras that make great holiday gifts

Let them start the new year with a step up in photo and video quality from a phone.