See if SP1 or SP2 can be installed.
Also, many are blissfully unaware that motherboard drivers may be required. Check with Gateway since Microsoft will not do this for you.
I purchased a dual USB PC card for my Gateway Solo Laptop to be able to have the speed of USB 2. My laptop has 2 USB ports but they are USB 1. It is an older laptop.I am running Windows XP Professional. My problem is when I insert the card the PC locks up and makes a continuious beeping sound. When I eject the card the computer returns to normal, with the message "New hardware found" and another, "there was a problem with the new hardware". The PC card has a conection for a switching power adapter (5vdc 1a), but the instructions say nothing about using it. Could this be the problem?