This is a forum for feedback issues, and is not visited that often.

You would do better to post your problem in another forum. You haven't stated anything about your computer, eg what Operating System it has, so all I can suggest is to re-post in the Computer Help forum here;
http://forums.cnet.com/5204-6122_102-0.html?forumID=44&tag=dir.forum

or the Computer Newbies forum here;
http://forums.cnet.com/5204-6121_102-0.html?forumID=45&tag=dir.forum

A full list of forums is here;
http://forums.cnet.com/?tag=dir.forum

Mark