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Alert

USB mouse and keyboard help

by oogar0 Sep 20, 2013 9:10AM PDT

I have tried everything I can think of to get this problem fixed so now I am turning to you guys.

Both my keyboard and mouse are corded USB to my PC. Starting Monday this past week my mouse cursor will freeze in place. I will be unable to move it for about 10-15seconds. And then it got worse and my keyboard would also shutdown. Not as often but the only way to turn either back on when the keyboard went out is to unplug them and plug them back in.

I have uninstalled all the USB controllers and reset my pc. Didnt work. I have ran Avast- nothing.
CCleaner- Still no. Updated drivers where I could find them. Nada. Switched the USB ports, Still nothing.

At this point I am desperate to fix this issue. Its made using ym PC almost pointless and am begging for someone smarter than I am to come here and save the day.

Thank you in advance.

Discussion is locked

17 Posts
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Have you tried it.
by Dafydd Sep 20, 2013 9:19AM PDT

On another pc. Also, is this a trackball or optical mouse?

Dafydd.

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Can't
by oogar0 Sep 20, 2013 10:22AM PDT

I only have this one PC. Im in the military so I don't really need two. Also its optical.

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Heres my specs.
by oogar0 Sep 20, 2013 10:29AM PDT

If this helps here are my PC specs.

My System Specifications

Operating System:
Windows 2.6.1.7601 (Service Pack 1)
CPU Type:
AMD FX(tm)-8350 Eight-Core Processor
CPU Speed:
4.09 GHz
System Memory:
34.34 GB
Video Card Model:
AMD Radeon HD 7900 Series
Video Card Memory:
1.77 GB
Video Card Driver:
aticfx32.dll
Desktop Resolution:
1600x900
Hard Disk Size:
1 TB
Hard Disk Free Space:
424.57 GB (42%)
Download Speed:
380.63 kB/s (3 mbps)

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have you recantly downloaded
by itsdigger Sep 20, 2013 10:51AM PDT

a game or something else ?

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No.
by oogar0 Sep 20, 2013 11:31AM PDT

I have not downloaded a new game in about 2-3 weeks. This problem just cropped up monday morning. And now that I think of that...My PC turned itself on at night after I put it to sleep...Maybe an update came out monday? Can't believe I didn't think of that sooner. Any ideas on how I can check?

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Sure
by itsdigger Sep 20, 2013 12:05PM PDT

you can check the event viewer

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The event viewer
by oogar0 Sep 21, 2013 2:38AM PDT

I am showing it woke its self up around 5:18 in the morning and Windows modules installer started running.

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Three comments
by wpgwpg Sep 20, 2013 11:40AM PDT

First, how old are your keyboard and mouse? It sounds like the rest of your hardware is pretty new.
Second, please try again on exactly what version of Windows you have. I ask because there's no Windows 2.6.1.7601, and because the Home Premium version of Windows 7 only supports up to 16 GB whereas you say you have 34.34 GB.
Third, I'd boot to Safe Mode to check for viruses. I think I'd also download Malwarebytes and run that in Safe Mode.

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My bad.
by oogar0 Sep 21, 2013 2:29AM PDT

I have Windows 7 ultimate. The version is Version 6.1.7601 Service Pack 1 Build 7601
The mouse and keyboard are about 6 months old at this point. Also I want to point out that I plugged in my turtle beaches last night and the same problem would occur with them. I will download Malwarebytes and run in safe mode.

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I ran it
by oogar0 Sep 21, 2013 7:41AM PDT

I ran malware in safe mode. It found like 7 files I think? I got rid of them all. But I it still happens.

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Why not try system restore
by itsdigger Sep 21, 2013 7:50AM PDT

to a time before the computer was messing up ?

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Just did
by oogar0 Sep 21, 2013 8:52AM PDT

Just system restored to september 13. Still having the problem.

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ok ,getting down to the brass tacks here
by itsdigger Sep 21, 2013 10:28AM PDT

you have yet to tell the forum how old this computer is. Are you in a rugged environment (lot's of sand and dust) ? How long has it been since you've given it a good blast of canned air? I'm thinking you do some gaming. Heat dries out the thermal compound, it could be the heat sinks need to be cleaned and new thermal paste applied. While you're cleaning out the cobwebs, take a close look at the capacitors on the motherboard (Google "Bad Caps" ) and see what that says.....

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Not even a year
by oogar0 Sep 21, 2013 11:07AM PDT

The computer is not even a year old. I have not cracked it open to clean out dust in awhile. Yes I game.

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is this under warranty?
by itsdigger Sep 21, 2013 11:15AM PDT

better find out

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How about temperatures? Have you checked?
by wpgwpg Sep 22, 2013 2:20AM PDT

If the core temps are getting up over 50 degrees C, that can cause problems. I use SpeedFan to check.

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Re:
by ronald577 Sep 26, 2013 10:39PM PDT

Just format your PC and install a fresh copy of windows 7 and after formatting just install your network adapter and download latest antivirus. I will prefer you to download bit defender total security 2013. And after installing the antivirus just run a complete scan of your pc and keep in mind never open any hardisk drive as they may contain active virus in it. hope this fixes your issue.

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