Windows Legacy OS forum

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USB mass storage device detected - REBOOTS

by UKfairfax / January 19, 2006 7:25 PM PST

I am attempting to use a USB DVD writer (LG GSA-4167BA)

When I connect it I get the message "USB new mass storage device" - pause - screen goes black - REBOOT.

Thats it every time wether it is started up connected or not.
I have XP with SP2 and all the updates, Plug and Play is started just cant get any futher.

Works perfectly on my friends XP system (of course!!)

Any help would be greatly appreciated!
Bob

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Collapse -
Normal if...
by R. Proffitt Forum moderator / January 19, 2006 9:39 PM PST

The motherboard drivers were not installed. Sadly, not a word about the host machine.

Bob

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USB new device - reboots
by UKfairfax / January 20, 2006 1:09 AM PST
In reply to: Normal if...

I have a multivision pc windows xp and sp2 purchased 2002.
Do I really need motherboard drivers for a USB device, if so how do I know which and where to find em??
Bob

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Yes you do.
by R. Proffitt Forum moderator / January 20, 2006 1:27 AM PST

It's a common omission when people install this OS. Look among the CDs that came with the machine for clues as well as BELARC ADVISOR (hint:google.com)

I can't tell you much without make/model of the mainboard.

Bob

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Much appreciated
by UKfairfax / January 20, 2006 9:52 PM PST
In reply to: Yes you do.

Just shows how little I know.

PC was supplied by Multivision - now out of business which doesnt help!!

The system I have is:-
Mainboard MSI MS-6593(v1.x) ATX KT3 Ultra2-c
Chipset VIA KT333 & VT8235
AMD Athlon XP 1.8Ghz

Still dont understand why printer, cameras and web cam all work with USB2 but the new DVD writer doesnt.
Instead of plug and play - its more like plug and pray!!
Bob

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Those are great clues.
by R. Proffitt Forum moderator / January 20, 2006 10:37 PM PST
In reply to: Much appreciated

Now that we know it's VIA based you can follow the same routine as another member. To save me from typing, please read how they updated the VIA drivers and it helped. Here's the link to the discussion.

http://reviews.cnet.com/5208-7813-0.html?forumID=5&threadID=148652&messageID=1658695

That has the link and which to pick up.

-> It's possible you have ROXIO, Nero or other software which I would uninstall till this is sorted out.

Bob

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