Question

USB external drives

May 3, 2016 4:56PM PDT

I can't "see" my legacy external drives since installing Windows 7.
Please help.

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Comments
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Answer
OK, you installed the OS
May 3, 2016 5:18PM PDT

But what about all the post OS work required? My desktop needs drivers for motherboard, audio, video, LAN, WiFi and such before all that works.

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NOT AUTOMATIC?
May 3, 2016 10:43PM PDT

Alright, fair enough. After Installation and having everything else working on the computer and having found problems with the external drives (I have two, neither being seen) I searched around, tried windows support forum, etc. Finally, I opened device manager and removed all the drivers to USB Controllers (this was recommended), then used Windows update to reinstall them. The result, some were NOT installed, my USB wireless mouse also not working. So, I restored to the point before the removal of the drivers and am back here talking to you.
I still cannot recover the data in the legacy external drives. My brand new one, which I purchased after the problem started is working fine.

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Re: drives
May 4, 2016 12:36AM PDT

So everything is fine, except that 2 old drives aren't working on this PC. Good options in such a case:
1. Read them on another PC.
2. Data recovery by DIY programs.
3. Data recovery by specialised company.
4. Throw away.

Post was last edited on May 4, 2016 12:48 AM PDT

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That's a known method to not have things work.
May 4, 2016 9:33AM PDT

Just like it was in 1995 you can't count of Microsoft for drivers. Not much has changed in 2 decades.

I never use Windows Update for drivers. I get them from the maker of my PC or device. You're not doing that so you are repeating what we know doesn't work.

If there is a damming issue for Windows this is one of them (drivers.)

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Hating Microsoft in all its incarnations
May 4, 2016 5:00PM PDT

But, really. I do not need another reason to dislike Microsoft, Windows and everything they stand for. I'm using two HPs, one a desktop and another a laptop. So, it makes sense to try to get it from HP. I'll try that but without any confidence that this will help. Since I can't even "see" the drives it is looking hopeless.

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Wait a moment. The industry fought to have it this way.
May 4, 2016 5:11PM PDT

I have been around the scene since before the DOS and Windows PCs. And along the way Microsoft tried to standardize how to identify hardware. The industry fought back against adding any cost however small to make it so the identification of the hardware would be standardized.

Since Microsoft was not in control the makers won that round and here we are.

-> So here's the short version of how I install Windows, drivers and helper apps today.
1. Install Windows.
2. Install motherboard, chipset, audio, video, LAN, WiFi and such drivers.
3. If this model needs an app to turn on WiFi etc, we install that.

And if the machine has a factory OS recovery system. I use that.

---> Now there are folk wiping a PC that came with Windows 10 only to discover there are no drivers for Windows 7.

At least this is not what is going on here.

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Answer
W7
May 4, 2016 8:33AM PDT

What is the make and model of this machine?

If it's a custom.... make and model of the mobo?

Did you install the mobo drivers after the w7 install?

Do these old hdd's work on another machine?

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Answer
Make and model?
May 4, 2016 9:45AM PDT

lacking this detail always presents problems. Anyone answering your ? is bound to require that.

Next, I strongly suggest you visit the maker/vendor support website or its webpage for your model#. Then find whatever driver or pgm./app. best fits your needs. As stated to you the post OS install requires that for a 100% setup. Alas, some vendors or makers stop or provide little support once you leave what they sold you, but that is NOT always the case. Checking is very much an important step in getting your PC all ready. I would suggest you look into the mtrbd. chipset driver for the whole complete readiness required to be done for the USB issue. Also, if your ext. USB drives are really old they too maybe an issue themselves, because the legacy part bypasses any support from Win7. The maker of the ext. USB drives could also provide drivers as well for their product. Checking once again for whatever they provide. good luck

tada -----Willy Happy

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Possible solutions
May 4, 2016 5:46PM PDT

I have found several avenues to a possible solution in the HP forum. I~m going to pursue them and later, if one is successful I'll share them here with you guys.

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(NT) Yes, share the fix...TIA
May 5, 2016 12:23PM PDT

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