The System Model : TM1613
and Windows version : Windows 10 Version 1803 (OS Build 17134.112)
USB Device Not Recognized when mouse or keyboard is plugged to one of two USB ports on my laptop. The mouse/keyboard works on other usb port. Device manager says Device Descriptor Request Failed. Portable harddrive still works though to this particular usb port though.
So basically mouse or keyboard doesn't work in a usb port, but portable harddrive still works for this usb port.
When I plug a keyboard or mouse, I get this message : USB device not recognized. The last USB device you connected to this computer malfunctioned, and Windows does not recognize it https://imgur.com/a/cExXz7S
And when I check device manager, there's Unknown USB Device(Device Descriptor Request Failed) : https://imgur.com/a/6y2xGD2
When I right click on the Unknown USB Device, and then went to the Event tab, I got this :https://imgur.com/a/YaG57rL
Device USB\VID_0000&PID_0002\5&18ac2dfb&0&1 was not migrated due to partial or ambiguous match.
Last Device Instance Id: USB\VID_046D&PID_C31D\5&18ac2dfb&0&1
I have tried these solutions but it doesn't work : https://support.microsoft.com/en-us/help/2654149/error-usb-device-not-recognized-when-you-try-to-access-a-usb-external