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Question

USB Device Not Recognized when mouse or keyboard is plugged.

USB Device Not Recognized when mouse or keyboard is plugged to one of two USB ports on my laptop. The mouse/keyboard works on other usb port. Device manager says Device Descriptor Request Failed. Portable harddrive still works though to this particular usb port though.

So basically mouse or keyboard doesn't work in a usb port, but portable harddrive still works for this usb port.

When I plug a keyboard or mouse, I get this message : USB device not recognized. The last USB device you connected to this computer malfunctioned, and Windows does not recognize it https://imgur.com/a/cExXz7S
And when I check device manager, there's Unknown USB Device(Device Descriptor Request Failed) : https://imgur.com/a/6y2xGD2

When I right click on the Unknown USB Device, and then went to the Event tab, I got this :https://imgur.com/a/YaG57rL

Device USB\VID_0000&PID_0002\5&18ac2dfb&0&1 was not migrated due to partial or ambiguous match.
Last Device Instance Id: USB\VID_046D&PID_C31D\5&18ac2dfb&0&1

I have tried these solutions but it doesn't work : https://support.microsoft.com/en-us/help/2654149/error-usb-device-not-recognized-when-you-try-to-access-a-usb-external

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Clarification Request
Added System Model and Windows Version

In reply to: USB Device Not Recognized when mouse or keyboard is plugged.

The System Model : TM1613
and Windows version : Windows 10 Version 1803 (OS Build 17134.112)

All Answers

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Answer
I did run into this

In reply to: USB Device Not Recognized when mouse or keyboard is plugged.

But ONLY on a laptop that the owner had clean installed the OS. It turns out we had to repeat the driver and app installs specific to this PC. Microsoft's driver update did not work. We had to go back to how it's been done for decades.

I see the USB 3.0 controller and this is a known issue if the drivers are not as supplied with the laptop.

https://www.google.com/search?q=TM1613 didn't find the maker's web page for drivers. But as you own this, you could supply the maker's page for the drivers so I can comment further.

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The maker of the laptop

In reply to: I did run into this

The laptop is Xiaomi Mi Air (13.3-inch).

I found the drivers here : http://en.miui.com/thread-318018-1-1.html

I have tried to install the chipset driver using the link above, but it still doesn't work. Should I uninstall the chipset driver first in the laptop? Is it safe?

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Never had to uninstall such.

In reply to: The maker of the laptop

But back to the maker to ask them why the supplied drivers are defective.

If they can't fix this, you may want to start the return process.

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