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Resolved Question

USB Device not recognised

by Jun 7, 2018 10:53AM PDT

I used KillDisk to zero out my USB external hard drive, Now I get the message that I have an Unrecognized Device. When using the Device Manager it says all of my USB Ports are okay.

Any suggestions? Thanks a bunch, Uncle Dewey

Discussion is locked

uncledewey has chosen the best answer to their question. View answer
6 Posts
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Best Answer

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I usually try another PC.
by Forum moderator Jun 7, 2018 1:52PM PDT

And other tools.

For example, boot up GPARTED (it's a standalone tool on USB and CD free and found on google plus how to use is in videos and again , google.)

What does GPARTED report?

Also, some drives do that when the power is not good enough (laptop on battery power) or the WRONG USB CABLE IS USED.

Tell more.

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Thanks for the update.
by r. proffitt Forum moderator Jun 7, 2018 4:12PM PDT
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Answer
Disk
by Jun 7, 2018 11:12AM PDT

What does disk management show about this device?

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USB Device not recognised
by uncledewey Jun 7, 2018 1:44PM PDT

The device manager does not show anything that I can find about the device. I don't see any category for unknown devices. When plugged in, the system keeps reporting that there is an unknown device which also resets the Device Manager display.

Uncle Dewey

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Usb
by Bob__B Jun 7, 2018 2:08PM PDT

I did not say device manager.

I said disk management.

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USB Device not recognized
by uncledewey Jun 7, 2018 4:04PM PDT

I could not find anything called Disk Management, and besides the computer did not know what kind of device was connected. But R Proffitt mentioned power, so I connected the drive to a 3.0 USB Port, and all is well.

Thanks to all for helping--I really need guys like you. Uncle Dewey

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