I don't want to bash Acer. They make some great products and are doing some good things in the market place. However, I am not sure how much research you did on Acer support before you decided on them. Might want to do some Googling.
Sorry to hear about your frustration with the Dell. Hate to lose your business, but I understand how you feel.
As far as your points about outsourcing and paid support, I'll be almost as frank with you as you were with us.
1. People overseas work for less money than people in the US (duh), therefore the cost of tech support is less, hence prices in the competitive PC market for all vendors reflect that cost savings in order to compete on price. Believe it or not, the cost of support is factored in to the purchase price.
2. "People should not have to PAY for support as products are already priced too high." I think that's an unreasonable assertion. Support covers more than break/fix. Some people's expectations of support are that they should be shown by the PC vendor how to use their computer. Nobody calls Ford and asks them how to drive, do they? But if a person feels they need to be able to call someone and ask how to set up their email or install Office service packs, then they should be offered a service that provides that level of support, for a fee.
3. "There should be no support for US citizens in other countries." Can't say I disagree with you there, but given the comparitive labor costs, US support is going to cost you more than third world support.
4. "I know now that I will buy the Acer since nobody has suggested or even knows of another company with support in our country." Like I said, you may need to research about Acer's customer satisfaction numbers and how their tech support works. Not saying it's bad. Just saying it doesn't sound like either of us has the whole picture.
5. "One girl wanted ME to take my computer apart and do a repair myself." Probably just not great troubleshooting skills on our part. Point conceded, but we do feel in most cases if the customer can work with us on the phone to add and remove parts, we can diagnose the problem more accurately and have a higher first time fix rate. This facilitates correct parts going out on onsite dispatches. By the way, does Acer offer onsite warranties, or are all those horror stories I just read about long depot mail in repairs (customer pays for the shipping, btw) one-off's?
6. "...nor any other company who outsources jobs from our country." Amusing that you seem to be under the impression Acer is an American company with no overseas employees. If you stick to that line of rhetoric, we are going to get the impression you are being unreasonable.
7. "I am typing this on a Dell and have tried to submit it 5 times but it never goes through." Couldn't possibly be user induced error, malware not installed by Dell, or software conflicts out of our scope are causing the issue, right? Just being able to post at all validates the hardware is functioning as designed.
Good luck with your Acer. I like the looks of the Aspire line and their netbooks. The Ferrari 1100 looks pretty cool, but a little light on graphics.