USA Samsung has NO customer service for mobiles w/o warranty

I owned a note 5 since it first came out to US market in Oct 2015. Its only pass an year with 2 month. I did not purchase extended warranty nor have insurance but I make sure I keep my phone good. I was just regular using it like facebooking, youtubing and etc. On 12/12/16 morning, it just wouldn't respond to any charging (both wire and wireless) at all... I called Samsung customer service and they referred me to a bestbuy. The bestbuy was not able to fix it because they told me it was the PBA (the main board/mother board) became bad.. Like I mentioned before, I keep my phone very well as I know I did not buy extra warranty or insurance. I did not drop it or water it or whatever physical damage it and the motherboard just become bad out of nowhere.. I called Samsung customer service again telling them the bestbuy was not able to fix it and they told me they have removed their repairing department therefore they do not repair cell phones without warranty and they cannot do anything about it. I asked if I can speak to a manager if he or she was able to give me some options and then they just hung up on me. Now I am just going to be stuck with a note 5 that's just 1 year and 2 month old.. I have been a loyal customer to them as I used note 3, note 4, to this one note 5 and this is how they treat their loyal customer. Very disappointed..

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Please add which country?
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I live in Texas USA

Thank you R. Proffitt for your helpful information.

I called samsung customer service already and they told me they don't repair if I don't have warranty even if I am willing to pay.. And it sucks that they don't have policy like Apple who will offer you trade in BER phone and pay like 300 us dollars to get a new(refurbished) one from them.. Samsung obviously doesn't now stand behind their products..

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That state "I don't know."

In California we have the B.E.A.R. which I would complain to so in your case try your state's consumer affairs line.

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no warranty, no repair

electronics can go bad, no matter how well you take care of them. if it is the main board, it is most likely cheaper just to get a new phone. sounds to me, Samsung is doing you a favor. If the warranty expired a couple of months ago, and you rolled the dice when you decided not to get the extended warranty, then your luck ran out.

My note 5 is still doing great Happy

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Samsung customer customer service is bad!!!!!

It's obviously a quality issue and they don't stand behind their products. I know I am out of warranty and I was willing to pay but they don't even repair their products.. If like you said its BER, Apple for example, they at least will offer you trading in your BER cell phone and just pay like 300 dollars to get a new (refurbished) one from them if you don't have warranty. That IS customer service. You got lucky your note 5 is still doing great but this statement doesn't help me feel better. Wish you the best.

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