Computer Help forum

General discussion

Urgent Help Needed

by chadstur / October 26, 2008 5:02 AM PDT

Hi there,

I currently have a Dell Inspiron 6400 running on Windons XP and I have been having countless problems since!

Today I purchased a PC game called Command & Conquer Generals and each time I try install this game it comes up with "1607: Unable to install InstallShield Scripting Runtime" I have no idea what this means nor how to resolve this issue.

Can someone please respond in USER FRIENDY as I'm not the most knowledged person when it comes to computers.

With Thanks

Discussion is locked
You are posting a reply to: Urgent Help Needed
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: Urgent Help Needed
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.
Collapse -
Why not call Dell.
by R. Proffitt Forum moderator / October 26, 2008 5:06 AM PDT
In reply to: Urgent Help Needed

You claim it's been problematic since you got it. Make that call and have them get it working right BEFORE you try that game.

Collapse -
by chadstur / October 26, 2008 5:18 AM PDT
In reply to: Why not call Dell.

Bob, I'm not following you! Who is them?

Collapse -
"Who is them".
by Kees Bakker / October 26, 2008 6:10 AM PDT
In reply to: REPLY

From the context in the subject line (Why not call Dell) my guess is that Bob means Dell.

Your problem is well known. gives plenty of hits. One of them may apply to your situation. In fact, it would be surprising if your problem was a totally new one.
You won't mind, I hope, I didn't read any of them to see if I could detect a pattern and put you on a track.

The only thing I ask (without reading any of the links): is the account you're using to install the program an administrator account?


Collapse -
Reading your post you are telling me...
by R. Proffitt Forum moderator / October 26, 2008 6:51 AM PDT
In reply to: REPLY

Your Dell machine has been problematic since you got it. Work with Dell to fix that first as you need a working machine in good order BEFORE you attempt to install games.

Popular Forums
Computer Newbies 10,686 discussions
Computer Help 54,365 discussions
Laptops 21,181 discussions
Networking & Wireless 16,313 discussions
Phones 17,137 discussions
Security 31,287 discussions
TVs & Home Theaters 22,101 discussions
Windows 7 8,164 discussions
Windows 10 2,657 discussions


Turn up the volume with our Apple Byte sweeps!

Two lucky winners will take home the coveted smart speaker that lets Siri help you around your connected house. This sweepstake ends Feb. 25, 2018.