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Urgent Help Needed

Hi there,

I currently have a Dell Inspiron 6400 running on Windons XP and I have been having countless problems since!

Today I purchased a PC game called Command & Conquer Generals and each time I try install this game it comes up with "1607: Unable to install InstallShield Scripting Runtime" I have no idea what this means nor how to resolve this issue.

Can someone please respond in USER FRIENDY as I'm not the most knowledged person when it comes to computers.

With Thanks

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Why not call Dell.

In reply to: Urgent Help Needed

You claim it's been problematic since you got it. Make that call and have them get it working right BEFORE you try that game.

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In reply to: Why not call Dell.

Bob, I'm not following you! Who is them?

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"Who is them".

In reply to: REPLY

From the context in the subject line (Why not call Dell) my guess is that Bob means Dell.

Your problem is well known. gives plenty of hits. One of them may apply to your situation. In fact, it would be surprising if your problem was a totally new one.
You won't mind, I hope, I didn't read any of them to see if I could detect a pattern and put you on a track.

The only thing I ask (without reading any of the links): is the account you're using to install the program an administrator account?


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Reading your post you are telling me...

In reply to: REPLY

Your Dell machine has been problematic since you got it. Work with Dell to fix that first as you need a working machine in good order BEFORE you attempt to install games.

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