The problem lies with the software you are using with the camera.
It may be helpful to someone if you let us know what software you are using to upload to the computer.
Oh yes, and what operating system do you have on the computer. (Windows XP, ME, 98)?
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I have an HP Photosmart 620 digital camera and am having trouble uploading video. It uploads my images without a problem but doesn't seem to recognize there is video to be uploaded. I've read the manual several times to no avail and this concern isn't covered in the troubleshooting guide. Can anyone help me?

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