You need to ask your ISP what they provide.
Since you didn't tell us what type of connection you have; DSL, cable, satellite, here is a locked in, rock solid, exactly true statement. All ISPs provide a connection that is asymmetrical. This means that the download speed is faster than the upload speed. Sooooo, you need to contact your ISP.
My speed, on average, is download around 30 Mb/s, upload 2 Mb/s.
Not sure this is where i should post this question, but someone will tell me if it's the wrong place. My upload speed is .82Mbps and my download speed is 5.95Mbps. I had some spyware and a Trojan on it but used a program I got from here to get rid of them. I used a Speed test on Speakeasy.net to check it. Is this normal or should the uploadspeed be faster? Not very computer literate so I thought i would ask.