Hello jscorr,
Please try to perform all steps in full reinstallation instructions.
If you still cannot install afterwards, please provide us with screenshot of the error message and with MSinfo output.
Since it is not possible to attach files here on cnet forums, please upload them to your favourite file sharing service.
Thank you
i currently have avg free version 8.5 on my laptop which is running xp. i am being asked to upgrade to avg 2011 but when i install it says to remove avg antispyware product before installation. i do not know what this is referring to and have removed 8.5 completely without any success. the other anti spyware product i have on the laptop is spybot free version. do i need to remove this to allow upgrade to 2011 avg

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