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Question

Upgraded Video Card and Computer freezes at boot screen

by Oct 25, 2016 9:48AM PDT

I bought a new video card, PNY GeForce 730 2GB from Best Buy to replace my GeForce 520 1GB.
Upon booting up, the computer freezes at the blue HP "press ESC for setup" screen and beeps once than twice.
I've read that the beeps signify a video card issue not being recognized or not seated properly. Card is inserted all the way and the cooling fan runs. Driver was installed and is up to date.
The only thing I can think of is the PCI connection. My motherboard has the long x16 length and that was the configuration of the old card. This new one is very short. It is more than half the length and does not fill all the slots.
Do I need a card that has the full PCI x16?
Setup:
HP Pavilion slimline
12 GB Ram
Intel i3 2120
GeForce 520 video card
Power Supply max rating 220W

Discussion is locked

30 Posts
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Answer
2 things.
by Forum moderator Oct 25, 2016 9:57AM PDT

While you are pushing your luck with the PSU the TDP seems to be not enough for me to write it's the problem.

Since you never get to the windows loading screen it could be one of those rare BIOS issues. Be sure to unplug all USB things and try again (no USB!! not even the keyboard and mouse.) After that I fear it's the usual "this doesn't work in that issue." Check on the hp.com site for your model and hope they updated the BIOS.

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PCI size does not matter?
by mpap85 Oct 25, 2016 10:06AM PDT

So when using a PCI express connection, a smaller length card male connection can work in a long motherboard female connection? In other words, all contacts do not need to be filled?

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I'll have to wait
by r. proffitt Forum moderator Oct 25, 2016 11:14AM PDT

Till all make and models are shared. Supply links so I don't have to guess about slots and such.

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Here are links
by mpap85 Oct 25, 2016 6:01PM PDT
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That's incomplete.
by r. proffitt Forum moderator Oct 25, 2016 6:57PM PDT

One product link and 2 pictures.

I'm going with "it won't work in your PC."

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Thanks?
by mpap85 Oct 25, 2016 7:17PM PDT

For someone who spends so much time answering questions on the internet I am overlooking your sarcasm as a character flaw and appreciate all that special time you spent on me so far.
Sincerely;
A ******* pinon trying to learn

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I don't mind. Could you supply what these are?
by r. proffitt Forum moderator Oct 25, 2016 7:24PM PDT

Also, which slot are you using?

If you leave out details, I have to write the simple answers. That's not my choice here.

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Look at my initial post
by mpap85 Oct 25, 2016 7:33PM PDT

Quoted from my initial post:
"The only thing I can think of is the PCI connection. My motherboard has the long x16 length and that was the configuration of the old card. This new one is very short. It is more than half the length and does not fill all the slots.
Do I need a card that has the full PCI x16? "

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I've yet to see a PCI x16.
by r. proffitt Forum moderator Oct 25, 2016 11:33PM PDT

Since we must be technical here, I have to call it by its common name which is PCIe x16. In this case since I can't find exact model numbers I can't dig into it.

Let's hope you can find out the full make and model number and the URL of it's maker on the card. I use that since that's how I dig into this.

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ok
by mpap85 Oct 26, 2016 11:32AM PDT

The problem is that the video card is not compatible with the BIOS in my computer. The 700 series cards require UEFI in the motherboard instead of a standard BIOS. I'll keep researching that

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I know it's hard to tell what you have.
by r. proffitt Forum moderator Oct 26, 2016 12:18PM PDT

I have "HP Pavilion slimline" and a picture of the main board.

At some point I was hoping make and models with URLs would show up.

Try the ATI cards next?

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Answer
3rd thing. TRY THIS NOW.
by Forum moderator Oct 25, 2016 9:57AM PDT

Look around for other video outputs on the PC. Try the monitor on those.

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Outputs work
by mpap85 Oct 25, 2016 10:01AM PDT

When new video card is inserted, it freezes. When video card is not installed and I have monitor plugged into "stock" output, it works. When old video card is installed, it works

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that's because your old video drivers still rule
by James Denison Oct 26, 2016 12:32PM PDT

Since you probably failed to install the new video card driver files before inserting the new video card. Turn off fast boot since it runs a hibernation reboot file. Install those new drivers first, then shutdown and swap cards, the new drivers should recognize the card on reboot. First reboot may take longer than you are expecting.

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Windows 10
by mpap85 Oct 26, 2016 1:30PM PDT

I have windows 10 and my old card was an Nvidia. They are up to date....

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you've said this twice...
by James Denison Oct 28, 2016 2:28PM PDT

...about Windows 10 updates. You need to realize that Windows 10 updates WINDOWS and updates for devices come from the computer manufacturer, or the device manufacturer, or both. You seem to have a misunderstanding about WHAT Windows is supposed to update. And that's not "sarcasm" but the truth.

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No misunderstanding
by mpap85 Oct 28, 2016 5:22PM PDT

When the manufacture of my PC tells me there are no updates available because windows 10 is constantly updating in the background, its pretty clear. Especially when I manually try and do it, and it fails because "I have current or updated version already installed"...for all hardware

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believe as you wish
by James Denison Oct 28, 2016 5:28PM PDT

I won't argue with you. I'm gone.

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Answer
Bios
by Oct 26, 2016 4:16PM PDT

If your bios is having a problem with the new card then I doubt updating windows video drivers will have any effect.

Visit the HP site and see if they have a newer bios.
If not return the card.

I suspect that card needs an uefi bios and you don't have that.

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All this and still can't find what PC and parts are in play.
by r. proffitt Forum moderator Oct 26, 2016 4:18PM PDT

It's like it's some test where they blindfold you and your challenge is to fix a car without make, model, year or much else to work with.

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Ok
by mpap85 Oct 28, 2016 5:41PM PDT

I can fix 75% of car problems without a make or model. I was asking basic questions regarding hardware config.
Problem had nothing to do with any of that. It was a basic hardware conflict that anyone could have figured out right away. I did after a day of researching and this is all new to me

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I like to document or vet why.
by r. proffitt Forum moderator Oct 28, 2016 6:05PM PDT

I respect folk that don't want to share details. They have their reasons and why I had to go with "this doesn't work with that."

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interesting
by James Denison Oct 28, 2016 1:32PM PDT

are there actually such video cards that require UEFI?

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I have seen this
by r. proffitt Forum moderator Oct 28, 2016 2:11PM PDT

But it is usually a BIOS thing. Here I've asked for details and instead of what I asked I got was partial answers and pictures.

It's not so much UEFI but yes it's a BIOS thing.

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Yup
by Bob__B Oct 28, 2016 2:14PM PDT
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I think people are reading "UEFI Ready" on these cards
by James Denison Oct 28, 2016 3:54PM PDT

and assuming it means they are ONLY UEFI capable.

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I've seen such "reading"
by r. proffitt Forum moderator Oct 28, 2016 4:13PM PDT

On PCIe 3.0 cards. I have yet to find these not to work in 1.0 slots. I have seen BIOS issues all the time and flipping from ATI/AMD to Nvidia seems to work around that when the maker doesn't update the BIOS.

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Correct
by mpap85 Oct 28, 2016 5:29PM PDT

Card returned. Man, I have been out of computers for only 5 years and I feel like technology flew over my head ( It has) Who would have thought the card would not be made backwards compatible for non- UEFI.

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Answer
Upgraded Video Card and Computer freezes at boot screen ?
by Oct 27, 2016 10:12AM PDT

Put the original video card back in and go to slot security as in the following image. Disable slot security for the PCI Express x16 slot. Once you have done that you can remove the original card and replace it with the new card and try booting up again.

There is also a strong likelihood that since you have an older motherboard with support for PCI Express x16 Gen 1.0 and your video card is a gen 3.0 unit there is an inherent incompatibility. I would return the video card if ASUS support does not have a workaround for the video card that allows it to work with motherboards that have PCI Express x16 slots Gen 1.0 .

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Answer
Problem Solved
by Oct 28, 2016 5:26PM PDT

The video card will not work in my machine. My MOBO will not support UEFI. There is no BIOS update. I would have to use a video card that works on older systems and in my case, wanting a 2GB card, my only option is a card that requires a power supply that will not fit in my computer case. So no upgrade for me..

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