Typical responses. None which told how to correct the problem. Typical Microsoft. Oh! ah! we just let our customers dig and dig and dig around through all the blah, blah on the internet to find a solution. Refer it to one of their partners who wants to charge you to correct it, along with ads to get you to buy some more whatever. Wife's computer loaded up Windows 10, then Office 2010 Pro no longer opens or works. So I tried to use some other aps, like pictures, hoping we didn't lose them. What did I get? A pop over advertising Mario's Pizza, which there is not even one in this area. So I have to close an ad just to see my own personal photos?
No wonder people hate advertisers, they are too stupid to figure it out. Right after that, I get an automated dialer call from Direct Energy. Thanks a lot for waking my two year old grand baby from her nap. I called Direct and let them know what I thought. Now if I were still involved in my son's small business, and unable to access my word or excel files, that would be a real slap in the face.