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General discussion

Upgrade to 10.6.5 = graphics weirdness, slowdown... freeze

Dec 22, 2010 1:56AM PST

Model Name: Mac Pro
Model Identifier: MacPro1,1
Processor Name: Dual-Core Intel Xeon
Processor Speed: 2.66 GHz
Number Of Processors: 2
Total Number Of Cores: 4
L2 Cache (per processor): 4 MB
Memory: 6 GB

Ever since upgrading to the latest OS, my Mac Pro chugs along fine for several hours of use (or over an entire weekend just idling) then eventually starts to develop graphical glitches that coincide with serious unresponsiveness. Once this sets in, its usually only a matter of a few minutes before the system locks up entirely and must be restarted.

Here's what the screen looks like when things start to get weird:

http://tinyurl.com/2fvbas6

I run a lot of programs at once -- many Adobe CS3 apps simultaneously, for example, along with iTunes, Word, Safari -- but it's unclear whether any of those is a common factor when the problems occur.

The console reports:

Date/Time: 2010-12-16 12:44:41.722 -0800
OS Version: Mac OS X 10.6.5 (10H574)
Report Version: 6

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0xffffffffffffffe8
Crashed Thread: 2 Dispatch queue: com.apple.awacsd.GCDispatcher.q

and

Process: awacsd [32]
Path: /usr/sbin/awacsd
Identifier: awacsd
Version: ??? (???)
Code Type: X86-64 (Native)
Parent Process: launchd [1]

Date/Time: 2010-12-16 15:54:16.159 -0800
OS Version: Mac OS X 10.6.5 (10H574)
Report Version: 6

Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000101e000a9
Crashed Thread: 2 Dispatch queue: com.apple.awacsd.GCDispatcher.q

Crap, it's starting again now...

Any suggestions or thoughts?

Discussion is locked

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By any chance
Dec 22, 2010 9:31AM PST

By any chance does this system happen to have the ATI X1900 video card in it? If so, that thing was a real turd, and actually the replacement was, I believe, from nVidia's problem line of the 8800GT.

In any case, the ATI card had a pretty high failure rate, but not enough that Apple has any sort of extended repair program for them.

But it could be a couple of other things to, so fish out your restore media and find the one that has Apple Hardware Test on it. Run that, the extended version, and see if it finds anything else. If not, I'd be willing to bet a shiny nickel you've got a video card that is about to crap out on you. So, you can either call Apple and ask nicely if they would be willing to create a one-off exception to your warranty and get you a new video card. If not, start looking to see what video cards are supported in 10.6 that won't overtax your PSU.

It may also be time to have someone take off the heatsinks (I just replaced the logic board on one of these systems like 2 days ago, and trust me, you don't want to try this yourself, because it requires some difficult to find tools... Like an 3mm hex driver with an 8" shaft) and redo the thermal grease. It's also possible one of the fans for the CPUs aren't working. That should be picked up by AHT.

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Thanks for the reply
Dec 22, 2010 11:44AM PST

The graphics card is a Geforce 7300GT.

I did the try the (basic) hardware test from the install disk; it reported no problems, but tomorrow I'll try the extended test and see what it says.

It does seem that the problems started within days of upgrading to 10.6.5, so I just assumed that was the most likely cause, but I'll expand my scope of investigation now based on your suggestions. Thanks Happy

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Before the 10.6.5 update
Dec 22, 2010 10:03PM PST

Before the 10.6.5 update did you happen to install that graphics performance update Apple released? If so, there were no problems after that?

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graphics performance update
Dec 23, 2010 2:11AM PST

Pretty sure I installed that update, but I didn't have any problems before or immediately after its installation.

My current issues started about 2 weeks ago...

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Continuing on if it is a Graphics Card problem
Dec 23, 2010 4:29AM PST

If it is the graphics card, you should look on the Apple site or a site like Other World Computing (www.macsales.com) for a suitable replacement.

I have the same Mac Pro version as you and I've run the ATI 3870 and currently the ATI 5770. Both have operated with no problems. You may want a less high-end card though.

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Problem solved
Feb 9, 2011 6:10AM PST

A new ATI 5770 card fixed the problem.

Thanks for all the advice Happy

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(NT) Good to hear
Feb 9, 2011 8:16AM PST
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Well
Dec 23, 2010 9:38AM PST

Well, another option would be to open the case, take a can of compressed air, and blow out the heatsink and/or fan of the video card. Then point it at the big fan in the back of the system and there are two fans in the front. They'll be easier to see if the side cover's off.

Give those a good couple shots of compressed air to blow them out.

What you describe really sounds like a video card that's overheating, but the video card generally sits right on top of the thermal modules for the CPU and RAM, so we want to make sure those are getting plenty of circulation so excess heat isn't making its way to the video card.