Thank you for being a valued part of the CNET community. As of December 1, 2020, the forums are in read-only format. In early 2021, CNET Forums will no longer be available. We are grateful for the participation and advice you have provided to one another over the years.

Thanks,

CNET Support

General discussion

Updating to Itunes 9.2 problem

by oceanave Jul 7, 2010 10:34AM PDT

I updated to Itunes 9.2 a while ago. I plugged in the ipod touch to charge the battery, but then a balloon on the bottom right of the screen said it found new hardware. After that came up, another message appeared on my screen with:

"apple mobile device usb drive has not passed windows logo testing to verify it compatibility with windows xp"

I have uninstalled and reinstalled itunes but it's still not working.
I have tried solutions that were made here:
http://support.apple.com/kb/ts1538
but i still get the same message. I have not tried to connect it to Itunes because I'm afraid i will lose all of my music.

Can anyone solve this problem without

*Updating Windows XP. I can't not do that at this time because of finances.

*Updating the ipod touch. That also costs money to do so, which I don't have.