Windows Legacy OS forum

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Updates causing problems

by Disneyfan / March 25, 2009 7:17 AM PDT

A friend has a Dell system running Windows XP. He purchased the latest edition of MS Office. Before installing Office, he heard that he should run Windows Update before installing so he did. From what he can recall, the two updates that came down were for .net and a video driver and then he rebooted as instructed. Now his computer won't boot. As soon as it gets past the Dell splash screen, the screen goes black and there is just a blinking cursor. He tried coming up in Safe mode but had the same results.

He was able to boot from a recovery disk and run Windows Repair but it made no difference. Anyone have any suggestions other than format and restore?

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Some ideas
by FrankQC / March 26, 2009 1:05 AM PDT
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Look at the back of the PC.
by R. Proffitt Forum moderator / March 26, 2009 1:10 AM PDT

I ran into the blinking cursor and discovered a second VGA port. I moved the video cable to that and there was Windows.

In this case they didn't know their own machine so we left it that way.
Bob

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Updates on a Dell
by atuesuel / April 20, 2009 2:34 PM PDT

Do NOT run chkdsk /r or /p on a Dell system. Before attempting any recovery of the hard drive, you should put the drive in another system as a secondary drive and recover any data you can't do without. The only fix is to repartition the drive by deleting all existing partitions and installing your OS from scratch. This problem seems to be unique to Dells, usually with SATA drives. Most others can be recovered without much fuss.

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