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updated to XP service pack 3 and crashed pc

i was trying to keep my daughters compaq presario sr1903wm w/win xp service pk 2 updated .went to windows site ran scan to see if any new updates.service pk3 is recomended so downloaded it ,restart and it happend blue screen of death. had to do a pc recovery on it .has any body else had this happen?

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Yup.

In reply to: updated to XP service pack 3 and crashed pc

Did you check on hp or compaq.com for any XP SP3 or other patches before SP3? Are you certain it was free from all pests? And how did you check for that?

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fond problem

In reply to: Yup.

sorry did a little research but im a little afraid to try the solution hp has because pc just went out of warranty.but thanks

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Tell us more

In reply to: fond problem

Tell us what solution you found. It may be a well known one and we can put your mind at rest.

Mark

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this is HP s solution

In reply to: Tell us more

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Yes, that seems to be the one

In reply to: this is HP s solution

that we have seen before.

The thing is, you are in a better position than others who updated to SP3 then got stuck. You have managed to recover the system to before SP3 was installed. As that is the case the recovery procedures stated in the Compaq/HP article don't apply to you.

Compaq say near the top of the article that HP has provided a patch, but they don't explain too much, except they give a link to a file sp37394.exe. Although they say you have to follow the procedures listed below first, that doesn't apply in your case. All you have to do is apply that patch, (click on the link that says, sp37394 - Microsoft Windows XP Upgrade Utility for systems with AMD processors), then continue on to installing the SP3 update again.

Good luck.

Mark

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