Windows 8 forum

Question

Update

by babygrl7036 / July 28, 2016 11:33 PM PDT

I am running Win8 Pro. I tried to install the free Win10 upgrade and it froze. I had to do a hard shut down to get my computer running again. Now, none of my tiles are working, it is telling me I need to activate Windows.....Error Code: 0xC004F074. What can I do to fix this?

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All Answers

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Answer
Re: activate
by Kees_B Forum moderator / July 29, 2016 12:13 AM PDT
In reply to: Update

So you're still running Windows 8 (or 8.1, maybe?) and it doesn't work any more because it needs activation. That's the situation indeed.

If you can't go back to the backup you made before upgrading (maybe you didn't make one?) and system restore doesn't work either, you have three options:
1. Call the free phone number Microsoft has for activation issues: https://support.microsoft.com/en-us/kb/950929 might be helpful to find it.
2. Go back to factory conditions. How to do that exactly depends on the maker, there's no standard Windows recipe.
3. Do a free clean install of Windows 10 (only today!) using the iso or stick you make via the Media Creation Tool and your Windows 8 license key.

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Situation indeed!
by babygrl7036 / July 29, 2016 12:25 AM PDT
In reply to: Re: activate

I am using a HP Pavilion dv2000 laptop. It had Win8 Pro installed on it when I bought it from an individual. Mistake number one was not getting the Win8 installation disc from said person. I have not made a backup or created a restore point. That's mistake number two. Mistake number three?.....not knowing how to even find a license key on this thing. I am not very tech savy that's for sure. Windows was activated when I bought the laptop. Everything was working fine until I tried to get the free Win10 upgrade. That's when it all started going downhill. Don't really care about upgrades at this point. I just want my windows to be activated and the tiles to work.

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Re: situation
by Kees_B Forum moderator / July 29, 2016 1:01 AM PDT
In reply to: Situation indeed!

The license key might be on the sticker on the bottom. And there might have been no Windows disc coming with the machine. That's rather old-fashioned. It might even have been a Vista or Windows 7 machine initially.

Restore points are created automatically before an update. So it might well be system restore works. Or not, but you only know after trying.

To find the license key on the machine: download and run the free version of Belarc Advisor. It will list it along with a lot of other things. Then once you know that call Microsoft to see how they can help you to activate again.

For going back to factory conditions, see for example the following hits from a simple google search:
http://h30434.www3.hp.com/t5/Notebook-Operating-System-and-Recovery/hp-dv2000-restart-to-factory-settings/td-p/391481
https://www.youtube.com/watch?v=mTQ_pEmuI3k

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Win7
by babygrl7036 / July 29, 2016 1:36 PM PDT
In reply to: Re: situation

Yes this was originally a Win7 machine. The lady I purchased this laptop from installed Win8 Pro as well as made changes to use it for a business computer. When I purchased my laptop from her I failed to get the Win8Pro disc from her. I think what has happened is after she sold me this laptop, she then installed in on a new computer and registered it in her name. At least, that is my thinking on this whole mess. Thanks for trying though.

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Restore to factory settings
by babygrl7036 / July 30, 2016 12:04 AM PDT
In reply to: Re: situation

If I do what is mentioned in the first link you sent about restart to factory setting.....will that put this laptop back to what it was? Could that cause more problems or not?

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Restore to factory settings ...
by Kees_B Forum moderator / July 30, 2016 1:21 AM PDT

(if it works) makes it as new (softwarewise, not hardware) as it was when that lady bought it. But if that is Windows 7, it will have no tiles at all, and you say that is what you want.

There is no free upgrade to Windows 8 any more, and no free upgrade to Windows 10 anymore. So for you, no free tiles any more.

Post was last edited on July 30, 2016 1:21 AM PDT

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Win7
by babygrl7036 / August 1, 2016 1:53 PM PDT

I would not mind reverting back to Win7 at this point as long as This machine will stop telling me to activate windows. The tiles function, I find to be a fun thing to learn however it is not going to be missed. If my laptop will function the way it should........I would not mind at all if I have to go back to factory settings and Win7. Thanks for clarifying things for me. Y'all have really helped me out here.

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I have to ask.
by R. Proffitt Forum moderator / August 1, 2016 1:59 PM PDT
In reply to: Win7

Since activation is now mandatory it will stop once activated.

But here's the thing. A factory issued set of restore media is good to go and here has never asked for activation.

But as I read your post you want no more issues. The thing is, Windows has issues.

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Answer
This may be your situation
by R. Proffitt Forum moderator / July 29, 2016 8:06 AM PDT
In reply to: Update

The DV2000's I looked up only had W7 ( http://support.hp.com/us-en/product/HP-Pavilion-dv2000-Entertainment-Notebook-PC-series/1817067/model/1817068/product-info ) so who knows how it got W8 Pro.

The awful truth is we don't know and there are pirate versions that would go down in flames on the W10 upgrade.

Sadly this is the last day of the free W10 upgrade offer so there's no time to order up restore media and all the sanctioned Windows downloads are not for OEM licenses.

You are 99.99% stuck unless you buy a W10 license. Or just load up a Linux.

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Who knows
by babygrl7036 / July 29, 2016 1:38 PM PDT

I know how it come to have Win8Pro installed. Seeing as there is absolutely nothing I can do at this point...I have a question. Given all that is wrong with my laptop now, if I go out and purchase a new Win7 or Win8.........can I install it myself? I mean, will it replace what is running now and will things begin to work again or would it be best to have a professional do the erase and install?

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I can't answer that.
by R. Proffitt Forum moderator / July 29, 2016 1:42 PM PDT
In reply to: Who knows

Installing Windows is not too hard. But I have to define that as installing the OS and (wait for the screams here) not all the needed drivers and apps to make it the fully working laptop we expect.

This is why I never advise a clean install. It's become too rough on folk. Just order restore media from the laptop's maker and it will restore to the condition as it was new.

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Laptop's maker
by babygrl7036 / July 29, 2016 11:58 PM PDT
In reply to: I can't answer that.

It's an HP pavilion....so you're saying I should order restore media from them? How can I find out for sure what was originally on this? Will they be able to tell me and send me what I need? Sorry for all the questions. I'm just not very tech savvy and really need help and guidance. It's a sad, sad thing.

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That's my choice. Why?
by R. Proffitt Forum moderator / July 30, 2016 7:34 AM PDT
In reply to: Laptop's maker

Since the restore media puts it back to factory condition and usually is half the price of a copy of Windows retail, that's my choice.

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depends what you purchase
by renegade600 / July 29, 2016 1:44 PM PDT
In reply to: Who knows

to install, normally all you have to do is to insert the disk and reboot. Then follow the on screen instructions. If you purchase an upgrade version of win8, per microsoft license, you cannot legally run win7 and it would be removed when you upgrade- if you install it on the same drive/partition.

If you delete the old operating system first, then you will have problems installing the new since it requires a genuine and activated win7 install in order to justify the upgrade.

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Best guess
by babygrl7036 / July 30, 2016 12:00 AM PDT

Well, my best guess is that it originally had Win7. Maybe I can find out for sure and just get restore media as has been suggested. If only I were a whiz at these things.

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Re: restore media
by Kees_B Forum moderator / July 30, 2016 1:27 AM PDT
In reply to: Best guess

You can try to contact HP Customer Servers and order them. But it won't be free, and for such a rather old laptop it's doubtful if they still have them. Doesn't the f11 method work (restore from the recovery partition)?

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F11 method
by babygrl7036 / August 1, 2016 1:56 PM PDT
In reply to: Re: restore media

I am seriously considering the F11 method. I understand I will lose the tiles and that's fine by me. As for the recovery partition........I have not made any restore points. When searching for a restore point nothing is found. So, crossing my fingers that the F11 method reverts it back to factory and no more issues.

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Answer
Upgrade
by vembutech / August 3, 2016 6:13 AM PDT
In reply to: Update
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Answer
update
by a4nram / August 24, 2016 3:35 AM PDT
In reply to: Update
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