I forgot to add that i also showed him how blotchy my tv get's when you view it slightly off angle and he told me it's not a defect, i told him that the person i spoke to asked me to insist on him replacing the panel and he just brushed it off. completely ignored me.
Samsung HD_Tech
I would just like to update you on how my second service appointment went. They guy came in today, took a look at the TV and didn't say a word. I showed him the severe flashlighting in the two upper corners. He than asked me for the remote, he didn't know what he was doing, He was fumbling with the sound settings for a good 10 minutes til i told him those aren't the picture settings section. After i directed him there, he told me what i was seeing was the blacklight coming through (Oh really, like i didn't know!) He than set my back like to 2, turned brightness down to 40, turned HDMI: Black Level low, Black Adjust High, Dynamic Contrast to High. The screen was completly black of course but... How does he expect me to watch TV with a back light of 2 and crush my blacks completely? He then told me "there, it's fixed, if you're not happy call Samsung"
Why would i call them if they're just going to send me another person who has no clue on what to do? Seriously, i am extremely disappointed. I don't know what else to do,this guy was TRYING to help but he lacked experience he just didn't know what was going on. I know it's a problem because the person i spoke to on the phone from Tier 2 told me that it's a defect. I am thinking about calling and asking for a refund but then i'd probably buy another Samsung set because i truly love the picture in them, i just wish i could get some help.

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