Networking & Wireless forum

Question

Unstable WiFi for months. Can't find the cause.

Hi folks, this one has been a pain in the buttocks for months now. I've researched and looked through hundreds of posts regarding this issue but to no avail.

The issue is unstable wifi connection. All wireless devices in my house face an unstable connection. At one point it'll be the average speed that I get from my ISP, and the next minute it'll drop to less than 1mbps or no connection at all. The desktop does not have this problem as it is connected directly via ethernet. Direct connections don't seem to have this problem, which leaves wifi the culprit.

This problem started last November when I switched from Rogers to CIKTelecom. After the switch, I started having that problem which lead me to believe that the issue is with the service from the company itself. They tried everything to fix the problem, however, no solution was found. I kept their service for about two months and and then decided to switch back to Rogers. I believed my problem would go away by switching back to Rogers. After all, I was with them before and the wifi worked flawlessly. Unfortunately, I still receive unstable wifi.

I'm not an expert but I would say I am usually good with internet related problems. However, this is something I have never encountered and has been impossible for me to find a solution to.

I've done the typical modem/router resets and power offs. I've changed the wifi channels and encryption types. With CIKTelecom, I had a modem and a router. After switching to Rogers, I have just a modem with a built in router. The change in the modem rules out the possibility of the modem or router being at fault. The wires connected to the modem (cable, ethernet) have been the same from when I had no problems.

This problem started when I switched to CIKTelecom from Rogers. I have never had stable wifi since.

Apologies for the novel written. I appreciate every answer. Thank you!

Discussion is locked
You are posting a reply to: Unstable WiFi for months. Can't find the cause.
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: Unstable WiFi for months. Can't find the cause.
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.

All Answers

Collapse -
Answer
All that and I have no details to work with.

In reply to: Unstable WiFi for months. Can't find the cause.

Collapse -
Signal is not the issue

In reply to: All that and I have no details to work with.

Hey, thanks for the answer.

The proximity of the device to the router is not the problem. The router is beside me on the desk. I receive high 90% signals but still get unstable connections.

Collapse -
Thanks for waiting.

In reply to: Signal is not the issue

I pinned this one to be sure I'd get back to this one. I didn't write signal was the issue but want to be sure we tried what's at that link before we call the router a dud. Also, are you sure these laptops are fine at other hotspots?
Bob

Popular Forums

icon
Computer Newbies 10,686 discussions
icon
Computer Help 54,365 discussions
icon
Laptops 21,181 discussions
icon
Networking & Wireless 16,313 discussions
icon
Phones 17,137 discussions
icon
Security 31,287 discussions
icon
TVs & Home Theaters 22,101 discussions
icon
Windows 7 8,164 discussions
icon
Windows 10 2,657 discussions

REVIEW

Sublime suburban chariot

High on style and technology, the 2019 Volvo XC90 is an incredibly satisfying everyday crossover.