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unreal experience with DELL

by dckiteboards / December 4, 2008 10:13 AM PST

So I have been a account holder for five years I have made purchases throughout those past five years , particularily this past year I have made three purchases. yesterday I made a purchase for 1600 dollars. and i had a horrible experience over the phone trying to order some gear. normally its click click of the mouse and its at my doorstep.

well in the end the order was processed and the next day I log on to see if it had shipped yet and my account has been closed due to inactivity. I called several times and was either disconnected or transfered for 3 hours. finally I talk to dell verification services and they take my social security number to check my account. and they are telling me none of the information that i am saying is true on my account. and all they tell me is I am declined. i am declined. I cannot help you further . they were so short me and rude including the supervisor.

now what is going on...

I would like my account back active.

any one.

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You can try
by PudgyOne / December 5, 2008 12:06 AM PST
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I certainly understand your frustration
by RalphDV / December 5, 2008 5:35 AM PST

I also recently had a nightmarish problem with Dell CS. I bought a new XPS630 desktop which lived a total of about 15 minutes after it was first turned on. The issue wasn't taken care of to my satisfaction for almost two weeks.

During that time I probably called CS at least 15 times and must have spoken to at least 20 different people in CS including one supervisor. I also had several online sessions with many different CS reps. You would have thought that I and the CS reps were not only on different planets but in different solar systems.

I personally like Dell computers and have bought at least 7 systems from them in the last 6 years and I have had good service out of each machine until this last one which, after an onsite repair, has been trouble free. BUT.....their customer service stinks, sucks, whatever you want to call it. I would have gotten the same quantity and quality of response had I been talking to a piece of fruit.

Hope you get your problem resolved. It might not be a bad idea to check with your credit card(s) or a credit reporting agency to make sure someone hasn't gotten you into trouble. It almost sounds as if Dell believes they have a reason to cut you off, possibly due to some erroneous credit information. If that is the case they certainly should have shared with you the information they used to make their decision.

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