Desktops forum

Question

UNKNOWN PROBLEM PLEASE HELP!!!!!!!

by Anonymous28648319 / April 19, 2017 6:42 PM PDT

Started up computer, (old Gateway DX model with AMD Phenom II quad core) weird noise emitted from fans inside. Unplugged everything and opened up. Fan was clogged with dust. Removed processer fan assembly (processor stuck with heat sync) and used a vacuum to clean out the dust on the fan and around other areas on the computer. Placed everything back exactly as it was before. I pressed the power button, and the fans ran instantly, but no power status light came on and no boot up information appeared on the monitor. Any information on what went wrong and what to do about it is greatly appreciated.

Answer This Ask For Clarification
Discussion is locked
You are posting a reply to: UNKNOWN PROBLEM PLEASE HELP!!!!!!!
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: UNKNOWN PROBLEM PLEASE HELP!!!!!!!
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.
Collapse -
Clarification Request
Where's the paste?
by James Denison / April 19, 2017 7:00 PM PDT

between the CPU and the HSF??? Did you???

Collapse -
No Paste
by Anonymous28648319 / April 20, 2017 10:13 AM PDT
In reply to: Where's the paste?

Yes, I did do it between the two. And in a few other places on the innards.

All Answers

Collapse -
Answer
Vacuum
by Bob__B / April 19, 2017 9:23 PM PDT

Using a vac to clean the innards is NOT a good idea.
As dust gets pulled through the nozzle/hose it can create esd.
It does not take much to zap the stuff inside the pc.

A better method is to use compressed air.

Did you by chance pull the cpu out of it's socket when you removed the hsf?

Collapse -
Vacuum
by Anonymous28648319 / April 20, 2017 10:14 AM PDT
In reply to: Vacuum

The cpu came out because it was stuck to the heatsync.

Collapse -
Any fix
by Anonymous28648319 / April 20, 2017 10:16 AM PDT
In reply to: Vacuum

Is there any way to fix this? (Seriously, anything would help at this point.)

Collapse -
Answer
Since the CPU come out.
by R. Proffitt Forum moderator / April 20, 2017 10:23 AM PDT

It's likely to be a bad CPU connection. You wrote NO PASTE so hit YouTube and google for videos on paste cleanup, how to apply and how to check the CPU socket and pads as you try again.

At worst you'll need a new motherboard if the CPU socket pins were damaged.

Collapse -
Thanks
by Anonymous28648319 / April 20, 2017 10:36 AM PDT

Thank you for this, this really helps. Also, to clarify, are you talking about the pins on the CPU or the socket for the CPU?

Collapse -
Both.
by R. Proffitt Forum moderator / April 20, 2017 10:47 AM PDT
In reply to: Thanks
Collapse -
PS. The simple thing to look for.
by R. Proffitt Forum moderator / April 20, 2017 11:06 AM PDT
In reply to: Both.
Collapse -
Clues for damage
by Anonymous28648319 / April 20, 2017 10:39 AM PDT

Any good way to look for damaged pins on the motherboard?

Collapse -
Damage
by Bob__B / April 20, 2017 10:54 AM PDT
In reply to: Clues for damage

Get a magnify glass and a good light.
Inspect the cpu pins and the socket pins.

Collapse -
AMD Phenom
by James Denison / April 20, 2017 11:42 AM PDT
In reply to: Clues for damage

The pins are on the CPU, the motherboard uses a "socket", probably AM2 or AM2+.

Hold the CPU to a light and check both ways to see any any pins are bent. Use a round toothpick or similar to "comb" any bent pin back into place, and be very careful on putting back in socket, don't force it.

Popular Forums
icon
Computer Newbies 10,686 discussions
icon
Computer Help 54,365 discussions
icon
Laptops 21,181 discussions
icon
Networking & Wireless 16,313 discussions
icon
Phones 17,137 discussions
icon
Security 31,287 discussions
icon
TVs & Home Theaters 22,101 discussions
icon
Windows 7 8,164 discussions
icon
Windows 10 2,657 discussions

GIVEAWAY

We are giving away 'Black Panther' swag!

Four lucky readers will be taking home *Marvel*ous "Black Panther" prizes, including magazines autographed by the King of Wakanda himself! Giveaway ends Feb. 25, 2018.