Computer Help forum


Uninstalled netintelligence now cant use internet.

Hey i just bought a laptop and after browing the internet i realised that netintelligence was blocking me from viewing certain websites.

Due to this i tried to uninstall it, this required a password (on netintelligence) which i do not have.

I then used an uninstall program to uninstall netintelligence which was succesfull.

However now i cannot use any program that requires an internet connection such as Internet explorer, Firefox and

It shows that i am connected to an internet network but does not let me use it.

Discussion is locked
You are posting a reply to: Uninstalled netintelligence now cant use internet.
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: Uninstalled netintelligence now cant use internet.
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.
Collapse -
Clarification Request
Without a version of Windows try

In reply to: Uninstalled netintelligence now cant use internet.

Collapse -
Windows 10

In reply to: Without a version of Windows try

Thank you for replying i am using Windows 10 , i tried this yesterday with no luck and again today do you know of any other fixes for this issue?

Collapse -
Change the search to be 10 instead of 7

In reply to: Windows 10

Collapse -
Now works

In reply to: Change the search to be 10 instead of 7

Thank you i completely reinstalled / reset windows and it now works!

Collapse -
Have You Seen This?

In reply to: Windows 10

The full uninstall procedures are listed in the link below. The biggest help for you might be in resetting the "winsock" instructions toward the bottom. (Run "netsh winsock reset" from a command prompt, then a restart. It might get you back on the internet.

Hope this helps.


Post was last edited on February 23, 2016 4:05 PM PST

Popular Forums

Computer Newbies 10,686 discussions
Computer Help 54,365 discussions
Laptops 21,181 discussions
Networking & Wireless 16,313 discussions
Phones 17,137 discussions
Security 31,287 discussions
TVs & Home Theaters 22,101 discussions
Windows 7 8,164 discussions
Windows 10 2,657 discussions


Enter to win* a free holiday tech gift!

CNET's giving five lucky winners the gift of their choice valued up to $250!