Whenever posting questions on these forums, please give us as much information as possible about your computer. Depending on your issue, we might need the operating system, processor speed, amount of RAM installed, brand name of the computer, (if there is one), and any EXACT error messages you are receiving, and in your case, the EXACT version of Internet Explorer you're using. The more information you give us, the better informed our answer will be.
In the meantime, have you tried reinstalling the newest Java and Windows Script Engine using the info below?:
Click on the link to Sun's Java below, then click on the ''Download Windows J2SE JRE'' download link that is in the ''J2SE v 1.4.2_09 JRE includes the JVM technology'' section. Download the full ''Windows Offline Installation'' file to your desktop,(about 15 MB), scan it with your antivirus (just to be sure it's clean), then uninstall Java 1.5 from the Control Panel, then shut down all background programs, including your antivirus, then run the installer.
AFter that, download and install the updated Script engine from the appropriate link below:
Windows Script 5.6 for Windows 2000 and XP
Windows Script 5.6 for Windows 98, Windows Millennium Edition, and Windows NT 4.0
At the link above, you'll need to validate your version of XP which isn't a problem as long as its legal.
After everything is installed, then open the Control Panel, double click on the ''Internet Options'' icon, then click on the ''Advanced'' tab. When that loads, scroll down to the ''Java(Sun)'' section and make sure there is a CHECK mark next to: ''Use Java,....''. Click on Apply. Then scroll to the ''Multimedia'' section and place a CHECK mark in the ''Play Sounds In Web Pages'', ''Play videos in Web Pages'', & ''Show pictures'' box and UNCHECK the box next to ''Show download Placeholders:'', then click on Apply, then Ok.
Have you tried ''repairing'' Internet Explore by using the IEFix Utility from the link below?:
And if that doesn't get it done, have you tried repairing the Winsocks that can get damaged when internet connection software is removed?. Use the WinsockXPfix program at link below:
Hope this helps.
Can anyone help? I have tried to research this at the Symantec site as well as via Google to no affect.
Any help would be greatly appreciated.