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Uninstall / Install Help Please

Purchased a new computer, it had (of course!!) Windows 10 which I really don't understand but - new computer cam with MS Office 365 trial - I purchased an OEM version of MC Office Professional Plus 2013 and this worked well until I started having problems with the settings in my Outlook email accounts so I called an IT guy for some help, he ended up with not being able to help me suggesting I contact my provider which I did but before he left I asked if he could remove 365 as I didn't use it and don't want it - problems started with opening Outlook with the message 365 trial has expired and editing is unavailable and the same with Word, Excel and Publisher etc. so called the IT guy back and he said the OEM program I purchased is installing 365 even though it says it's installing 2013 - he couldn't help and left. So before I contacted the people I purchased 213 from I looked everywhere I could to ensure I couldn't see any 365 which I couldn't but then remembered through Explorer I could do a "search" which I did and found references to 365 and 2013 - I reinstalled 2013 everything went fine until I went to open word after installation to activate with the key and received a pop up saying I must remove 365 before the full version of 2013 can be intalled.

I'm pulling my hair out - how can I uninstall something I can't see anywhere - where the search said it found 365...........
[FCC]_Microsoft_Office_2016_and_Office_365 C:\SYSTEMS.SAV\logs
[FCC]_Microsoft_Office_2016_and_Office_365_Office_Centennial
C:\SYSTEMS.SAV\logs\BB

Do you think 365 has been uninstalled correctly (?) and why do I have reference to Microsoft Office 2016 - didn't think I had that??

All I want to do is put on MS Office Professional Plus 2013 - can anyone help please.

Ness

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All Answers

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Answer
No guarantees.

In reply to: Uninstall / Install Help Please

But I'd try REVO UNINSTALLER and see if it can remove Office 365. I take it you googled "How do I remove Office 365" and that didn't work for you.

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Uninstall / Install Help Please

In reply to: No guarantees.

Thank you, I'll try REVO Uninstaller and no I didn't google "How to remove Office 365" - the IT guy I hired uninstalled 365 (or so I thought) and to be truthful, if it were me I would have gone straight to Programs & Features and uninstalled it from there. I also purchased from Corel (previously Ulead) PhotoImpact X3 as I understand that program and find it easy for me to use - I downloaded the trial first to make sure it would work in Windows 10 which it did - I then purchased the full program but had to uninstall and reinstall from a link Corel sent me - but I'm also having problems with uninstalling that program - it will go through the motions and seems as if everything is uninstalling correctly but when finished it's still there!! I really do have Gremlins in my computer. I'm so very lost at the moment but will try REVO thank you for you help. It just seems that Windows 10 won't let me "uninstall"!!!

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I worry about PhotoImpact X3

In reply to: Uninstall / Install Help Please

Collapse -
I worry about PhotoImpact X3

In reply to: I worry about PhotoImpact X3

I was worried about PhotoImpact X3 also but it seems to be running fine and the problems I'm having were there prior to me installing it. I've downloaded REVO uninstaller and will read the "how to" to make sure of what I'm doing will be correct. Also, I right clicked on the start button but have not got any Command Prompt (Admin) or any search line where I can type a Command - in my Windows 7 there was a search line but in this silly silly silly (!!!!!) looking Windows 10 there isn't. Will let you know what happens - I have a headache so will sit down and try not to think too much till it goes. I do appreciate your input - thank you.

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