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by Maggie6243 / January 16, 2006 12:50 AM PST

I have been trying to uninstall some things, and I keep getting an error that says "cannot open install.log file". What does this mean, and how can I correct this problem. Your help would be appriciated. Thank you. Margaret

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Well, it doesn't mean much
by kschang / January 16, 2006 1:39 AM PST
In reply to: uninstall

Basically, it says "You know, that log file I created when I installed the program? I can't find it now, thus, I have no idea what I have done, so I can't un-do it. Sorry!"

You may need to use a commercial uninstaller like Norton CleanSweep (part of Norton Utilities) or a similar program to get rid of it.

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Uninstall them manually...
by John.Wilkinson / January 16, 2006 1:56 AM PST
In reply to: uninstall

You can't do this with all programs, but for the most part deleting the program manually isn't that bad:

* Close out of the program completely.
* Navigate to C:\Program Files\
* Delete that individual program's folder.
* If it doesn't want to delete, use the free program MoveOnBoot to delete it the next time you restart your computer.
* Right-click any shortcuts, including in the start menu, and select delete.
* Run the free program CCleaner to remove any remnants.
* Run the free program RegCleaner to remove the old registry entries.
* If it's still listed in add/remove programs, click remove. It will give you a notice that it appears it's already been uninstalled and ask you is you want to remove the entry. Click yes.

If you don't want to do it manually, there's also a host of programs that can do this for you. They aren't perfect, and most are only free trials, but you can click here for the list.

Hope this helps,

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