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unidentified problem - virus - hardware?

by Alesanah / October 12, 2008 5:29 AM PDT

Model: Gateway P-7811 FX Notebook , windows vista home premium 64x

Ive had the computer for a few months now and everything was fine , had done few downloads on it.

Last night while playing Bioshock the computer blacked out and restarted .

booted up and on the (windows vista x64) loggin screen i noticed The one Symptom , they keys on the laptop were not working except for a few ( A ,PgUp,N) but the rest were completely unresponsive.

I used a USB keyboard and it worked fine, After a few minutes of looking around an Internet explorer error appeared, i had not opened Ei when it happened. it just popped up.

I tries searching the error code on google but no luck.

I decided to reformat using the OS disc that came with the computer and on the vista installation screen i deleted both HDDS and "format" them before initiating the installation.

Installation finished but the key problem didnt change.

I accessed the CMOS menu to try to change the boot order but the keys problem persisted even in it.

Also during the installation in te DOS directions before vista install the keys were unresponsive. ( i used the USB keyboard to install)

Im thinking that the problem could be hardware related after what seemed like a power related restart "which originated the problem" and also the fact that it persists though reformat and even on the CMOS menu.

in the other hand i had never seen that Ei error before.

After reformatting the error stopped showing up so i can give more details about it Sad

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Surely looks like a hardware problem.
by Kees Bakker / October 12, 2008 5:33 AM PDT

If keys don't work in the BIOS something is wrong in the hardware. No OS issue, no virus. Back to Gateway for a free (warranty) repair.


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thank you
by Alesanah / October 12, 2008 6:23 AM PDT

yes i strongly believe its a hardware thing ill keep an eye out in case some one thinks it could be somethign else before i send it in.

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