Windows Legacy OS forum

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"unexpected kernel mode trap"

by 404 / May 29, 2004 12:58 PM PDT

I am using windows 2000 and just installed McAfee Internet Security. Now everytime I start up, when McAfee's privacy window pops up, If I dont close it immediately, I'll get a blue screen saying "unexpected kernel mode trap" and begins to dump physical memory on disk??!? (What's that for?) So if I close it in time, windows will load up, but when the security center starts, If i can't close it fast enough, I'll get that "unexpected kernel mode trap" again, then it restarts the computer Sad How can I fix this?

(I've heard of Norton's privacy service giving this error for win2k users, and they released a patch to fix it...)

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I'd go back to what worked.
by R. Proffitt Forum moderator / May 29, 2004 1:14 PM PDT

I know of no fix for their issue.


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by cece01 / November 23, 2004 2:56 AM PST

This may not be related, but I got the same error after Windows updates were installed. Uninstalling KB840987 brings the computer back to 'life'.
Haven't figured out yet how to permanantly fix the problem.

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