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Uncontrollable scrolling on windows 10

Oct 7, 2017 11:47PM PDT

Hello everyone,

Please I am in desperate need of help. A month or so ago my computer started auto-scrolling. I notice it the most when I use Adobe Lightroom, when I hover the curser over any of the sliders they automatically scroll to the left (down). I get the same auto scroll down in any windows boxes (specifically control panel stuff) and any dropdown menus in chrome or IE disappear almost instantly when I click on them.

I have tried everything. I've tried the auto detect colour solution, I've tried a new mouse, a new keyboard, a new mouse and keyboard. I've tried removing the mouse, restarting the mouse, restarting the software, restarting the computer, full shutdowns of the computer while removing the mouse. I've checked that the mouse drivers are up to date. I've tried keytweak but nothing, not a single thing works.

I read somewhere that the issue is potentially my Nvidia drivers and I should install an older version of the drivers but I have no idea how to.

PLEASE if anyone knows how to do the above process or another solution please, please, please let me know, it's making my computer almost unusable with certain software.

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Reply to: Uncontrollable scrolling on windows 10
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Reporting: Uncontrollable scrolling on windows 10
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Re: scrolling
Oct 8, 2017 1:08AM PDT

Things to try, in this sequence
1. Another Windows account
2. System restore back to when it still worked
3. Refresh Windows
4. Reset Windows
5. Back to factory conditions

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Wacom tablet solution.
Dec 18, 2019 6:09PM PST

I have a Cintiq and I don't know if this works on all of them but it worked for me.
If you have a wacom tablet on windows:
run services.msc
Find the wacom professional tablet service click if you can(catch it scrolling) and hit enter.
click stop and then start the service again.
For whatever reason that did it for me.

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thanks that worked!
Mar 19, 2020 12:16AM PDT

Thanks!!!!!!! that was the only thing that worked for me

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worked I think
Oct 22, 2020 5:56AM PDT

same here, thank you!!

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Worked like a charm! Thanks a ton mate!
Nov 17, 2020 9:16PM PST

Prior to your solution, I was having to restart my desktop every time this error occurred, now it's damn simple to solve it. Once again, thanks mate!!

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Oct 8, 2017 1:22AM PDT

Does it do the auto scroll in control panel if you boot to safe mode?

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Possible Solution
Jan 22, 2018 1:08AM PST

I had the same problem on Windows 10 since a few months ago. I found a discussion on Tomshardware:
" ColifJul 3, 2017, 4:44 AM
What is feature part of?

It still happening in safe mode makes me think its hardware though default windows drivers work there so. It makes it difficult to blame Synapse

Try making a new local user and see if it still happens "

I made a new local user - it didn't have the scrolling problem. I signed out. Then signed in to my main account. Problem gone....... Seriously there is no reason this makes sense.

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This worked for me!
Oct 27, 2020 1:25PM PDT

This looked like the easiest solution so far so I tried this first and it worked. I made a new local user, logged into that account the issue was still there.
Shut down my pc for a minute, turned it back on and logged into the new user and it was fixed, switched back to my main account and its gone.

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Log out, log back in
Jul 16, 2018 9:16PM PDT

Had the same issue, couldn't even run a virus scan as the selection kept changing.

Logged out, logged back in and voilà!

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uncontrollable scrolling
Aug 19, 2018 9:17AM PDT

Had the same problem but going into "mouse and pointers" from settings and changing the pointer size appears to have solved the problem for me, I changed to a larger pointer and one that changes from white to black depending on page background and love it.

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Solved (for me anyway)
Oct 1, 2018 4:26AM PDT

I was having the same issue. I tried system restore, drivers, et cetera. It came down to a KEYBOARD with a low battery! Simple to try, so swap out your battery first and see if that resolves your issue.

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amen for the internet
Apr 19, 2020 2:24PM PDT

@digitlacid - I started having this problem today. It didn't affect browsing, but affected windows explorer, photos and the menu tray application list. It also affected Excel, but only for left-right scrolling. Bizarre. Made everything more difficult, and made certain things damn near impossible.
When I ultimately ran into a problem with no discernible workaround, I spent half an hour searching and came across this post. Seemed relevant since I use a wireless bluetooth keyboard and mouse. Turned the mouse off, pulled the dongle, plugged the keyboard in, re-inserted the dongle, turned the mouse back on (I had changed the batteries yesterday, so that couldn't be it). Voila! 18+ months after your post, you really helped me out. Props and respect, thanks tons.

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Glad i saw your post
May 3, 2020 2:38PM PDT

Just started having the same problem, found this post, tried it and worked.
Thank you.

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Thank you for posting your solution!
May 6, 2020 5:18PM PDT

Dongle hot swap unplug and replug worked for me. 2 seconds flat

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Yes Jeff!
May 11, 2020 1:44AM PDT

Hotswapped the wireless mouse dongle, fixed it instantly. Literally 2 seconds. Out - In - done

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Jun 3, 2020 1:59AM PDT

Same here it worked. Really annoying when you forget how to solve this quickly.

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Dongle Hot Swap... WORKED!
Jul 27, 2020 7:13PM PDT

Windows behaving weird, scrolling up and down by itself.

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May 16, 2020 9:05AM PDT

Hey, I found this really helpful. I didn't exactly do what is said in the above, but it fixed the problem for me to go find my mouse unit under the control panel, something like "Show Devices and Printers". Go in, find the mouse, remove device, and then unplug and inplug. Worked like a charm.
Btw. the issue I was having was an unstoppable scrolling when I played games like Gunpoint or Assassin's Creed IV Black Flag. Hope this helps you in 2020 or in the future.

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Disable devices
Sep 11, 2020 8:46AM PDT

Did something similar. Had 3 "HID-compliant" mouse devices in device manager. But 2 of them were bogus so I found out which one was real by process of elimination (if you pick the wrong one -- i.e your mouse stops working -- just enable, or if you uninstall just replug the mouse and try again)

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June 2020 worked for me
Jun 15, 2020 10:04AM PDT

This problem just started today for no reason I can tell. After an hour of searching, found this thread. Yes, I took the wireless mouse dongle out, turned on/off mouse, and reinserted. Somehow it worked!

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Finally, relief!
Sep 1, 2020 6:31AM PDT

@Myersb68 Your trick worked (pulling out the dongle and putting it back in - but cleaned with compressed air both the USB port and the dongle itself).

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unplugged keyboard
Oct 15, 2020 1:21AM PDT

I had exactly the same problem; scrolling left/right in Excel and auto scrolling in some other apps, but not all. I switched to a wired mouse and still had the problem. I then unplugged keyboard and mouse and plugged both back in again and problem resolved!

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Jun 29, 2020 5:27AM PDT

Removed the dongle, removed the mouse and keyboard batteries, replaced them all and worked instantly. Thanks.

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Oct 1, 2018 8:14AM PDT

Use the control panel Window to use safe mode

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Weird solution
Oct 4, 2018 2:11PM PDT

I had the same problem (scrolling up). I connected a second mouse (before remove the first) for testing if the problem remain with another mouse and I noticed that the problem disapear before remove the first. I disconnected the second mouse and the problem doesn't appear never again. It's stupid solution but in one way this solve my problem.

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Dueling mice
Feb 12, 2019 11:11AM PST

Similar solution. Boy this was frustrating and a simple similar resolution in the end.

I forgot I had used a second Bluetooth mouse for a few days and left the mouse on and sitting on my desk. After much playing with drivers, batteries, reboots, reading this answer made me think twice and sure enough, I turned off the second Bluetooth mouse and everything went back to normal.

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Im an idiot
Feb 29, 2020 6:31PM PST

I ha a controller hooked up to my computer laying upside down. i've been trying to fix this for over an hour lol

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your not the only one...
Mar 11, 2020 10:34AM PDT

thanks for this, sorted out my issue too. something was leaning on mine and causing windows to go nuts.

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Following You foot steps
Mar 19, 2020 1:12AM PDT

Read this, realized I had a plugged in controller, looked to my left, and well... There it was upside down. Flipped it up right, heard the windows disconnect sound, checked my apps, and well, problem solved. Laughted at myself for about two minutes!

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I'm an idiot too
Mar 20, 2020 8:17AM PDT

God, you are a hero. I didn't have a controller upside down, but my left stick is a little wonky (the usual aging issue of it not centering correctly) so I moved the left stick and the issue is gone.
Never would I have thought it is controller related. I smashed my keyboards page down key and cleaned it and all

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